Applications Analyst 2 – Epic Facilities (Ambulatory, Clindoc, Orders)

Job Description

APPLICATIONS ANALYST 2 – EPIC FACILITIES (AMBULATORY, CLINDOC, ORDERS)

Req #: 247910 Department: UW MEDICINE IT SERVICES Job Location: Remote/Hybrid Job Location Detail: HYBRID - Primary work location is at the UW Tower in Seattle, WA Posting Date: 07/29/2025 Closing Info: Open Until Filled Salary: $8,085 - $10,067 per month Other Compensation: Shift: First Shift Benefits: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, click here. UW MEDICINE IT SERVICES has an outstanding job opportunity for an Applications Analyst 2 – Epic Facilities (Ambulatory, ClinDoc, Orders) .
WORK SCHEDULE

100% FTE – 40 hours per week

Day Shift – UW MEDICINE ITS SERVICES CORE HOURS ARE 08:00 – 17:00 (PST), Monday-Friday

Required participation in team on call schedule

DEPARTMENT DESCRIPTION
UW Medicine IT Services (ITS) is a shared services organization that supports all of UW Medicine. UW Medicine is comprised of Harborview Medical Center (HMC), UW Medical Center-Montlake Campus (UWMC-Montlake), UW Medical Center-Northwest Campus (UWMC-NW), Valley Medical Center (VMC), UW Medicine Primary Care (UWMPC), UW Physicians (UWP), UW School of Medicine (SOM), and Airlift Northwest (ALNW). ITS is responsible for the ongoing support and maintenance of the infrastructure and applications which support all these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission.
POSITION HIGHLIGHTS

HYBRID opportunity

Values-based work environment

Active departmental Equity, Diversity, and Inclusion Committee

15 days of vacation your first year – Also, 12 days of sick time, 1 personal holiday, and 11 paid holidays each year

100% matching, 100% immediately vesting 403(b)

PRIMARY JOB RESPONSIBILITIES

You perform analysis and troubleshooting for application issues to meet established Service Level Agreements, working with user groups to provide diagnostic assistance and resolution to questions and problem direction

You maintain issue tracking (both internally and with vendor) and follow issue tracking policies and guidelines

Provide proactive status updates to management, customers, and stakeholders

You meet with customers to identify and analyze customer system requirements for continuous improvements, set expectations, and escalate issues as needed

You develop and retain strong positive relationships with constituents, engaging to ensure a thorough understanding of their objectives and requirements

You prioritize tasks with guidance from designated lead, supervisor, or project manager

You track detailed status of tasks and work with leads, project managers, and/or supervisor should tasks vary from initial resource estimates

You test all scenarios conforming to quality standards at the component/feature level, including: testing system changes and assisting with development of test plans for usability, performance, and adherence to standards and executing, tracking, and reporting detailed results of application and system testing

You evaluate and implement management requests for information to generate reporting requirements

You support training and education program as per training system services level agreement

REQUIREMENTS

Bachelor’s degree Computer Science, Health Information Systems, Math, Information Technology, Business Administration, or related field or equivalent combination of education/experience

EpicCare Ambulatory Certification is REQUIRED

EpicCare IP ClinDoc and/or EpicCare IP Orders certification highly desired

2+ years’ experience must include the following:

1+ years providing EHR systems application maintenance/support

Demonstrates a strong customer-oriented mindset, with experience building relationships, setting expectations, and collaborating across groups to ensure customers receive top quality service

1+ year experience with application/system configuration and implementation of clinical information systems (and/or healthcare applications)

ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER
UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Become part of our team. Join our mission to make life healthier for everyone in our community.

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [email protected] .

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law .

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