Program Operations Specialist

Job Description

PROGRAM OPERATIONS SPECIALIST

Req #: 247513 Department: LANGUAGE LEARNING CENTER Job Location: Seattle Campus Job Location Detail: Hybrid Eligible Posting Date: 07/02/2025 Closing Info: Closes On 07/09/2025 Salary: $5,700 - $6,200 per month Other Compensation: Limited Recruitment: Open to UW Employees only
If you are a UW employee and would like to be considered for this position, please login to your UW employee profile to apply. Shift: First Shift Benefits: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here. As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem-solving skills, and dedication to build stronger minds and a healthier world.
UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits, and natural beauty.
The LLC is currently seeking a Program Operations Specialist who will be responsible for establishing and coordinating centralized language testing, supporting the director with securing funding for novel projects, supporting administration of grants from award to closeout, as well as administrative support and supervision.
We proudly support a diverse group of individuals with a variety of linguistic, cultural and personal backgrounds. Along with the administrative aspects, this position is expected to communicate effectively with multiple stakeholders, including students, staff, faculty, community partners, and sponsoring organizations.
This position requires excellent organization, communication, interpersonal skills, and attention to detail.
Serving more than 6,500 students annually, the Language Learning Center (LLC) provides interactive multimedia and computing resources to facilitate authentic language and cultural learning at the University of Washington. The center integrates technology into the language classroom and support every language program on campus through its digital audio, video, and software resources. Through the integration of this technology in the classroom, the LLC strives to make language learning more exciting, current, and relevant.
DUTIES AND RESPONSIBILITIES
Language Test Coordination

Lead language test administration, including drafting procedures, coordinating with language departments and language testing companies, scheduling between student and proctors (support with proctoring as needed)

Develop long-term plan for centralized language testing support, migrating testing administration from individual departments to LLC

Maintain student test results and report results to Registrar’s Office

Support student registration and advising for certain language classes (e.g., Spanish)

Submit student results to award the Global Seal of Biliteracy and distribute awards to recipients

Maintain website content for testing

Collect and analyze data on testing and language proficiency outcomes; support LLC research and reporting on language course proficiency benchmarking

Work with interested faculty to develop in-house, low to no-cost testing for students
Program / Project Development

Support Director with securing funding for novel projects (e.g., open educational resource development)

Pre- and post-award support (e.g., search for grants, prepare award materials, budget proposal)

Monitor milestones for grant projects

Strategize and increase outreach with community organizations and schools (e.g., local education/language non-profits, community colleges)

Work in partnership with community partners through grant collaboration, regular communication, and project support
Administrative Support

Work with shared services on specialized admin projects

Respond to information requests regarding resources and resources access; drop-in-lab, computer classrooms, media production studio, etc. Maintain usage data as needed

Assist with event preparation (reserve rooms, produce flyers, order catering, etc.)

Provide basic technical troubleshooting to faculty, staff, and students for all department office machines

Support, coordinate, and track unit-wide projects, monitoring and reporting on progress

Train and orient student workers; allocate time for student work schedules

Maintain confidential documents and files according to established retention guidelines

Establish office and administrative systems and procedures, analyzing current workflows and practices to ensure compliance with University of Washington policies and/or other external regulations

Other duties as assigned.
MINIMUM REQUIREMENTS

Bachelor's Degree in Linguistics, Language, Education, Psychology or any related field.

Minimum work experience of two to three years
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.
ADDITIONAL REQUIREMENTS

Experience working as administrative support for a language education program

Experience with grant applications and management

Knowledge of UW financial systems, procedures, policies, and offices

This individual must have excellent project management, organizational, communication and interpersonal skills, as well as attention to detail; ability to manage multiple stakeholder relationships and communicate effectively with diverse audiences
DESIRED QUALIFICATIONS

Experience working with marginalized peoples/languages/cultures in ways that are respectful and constructive, with recognition of past and present power imbalances, as well as legal/cultural factors

Has multilingual and/or multicultural competencies

Knowledge and experience with Workday Financial Software
Application Process: The application process may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are access ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [email protected] .

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law .

Open to UW Employees only
If you are a UW employee and would like to be considered for this position, please login to your UW employee profile to apply.