Patient Services Specialist 2

Job Description

PATIENT SERVICES SPECIALIST 2

Req #: 247366 Department: SCHOOL OF DENTISTRY Job Location: Seattle Campus Posting Date: 06/26/2025 Closing Info: Closes On 07/10/2025 Salary: $3603.00 - $4998.00 per month Other Compensation: Union Position: Yes Shift: First Shift Benefits: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here. As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem-solving skills, and dedication to build stronger minds and a healthier world.
UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits, and natural beauty.
The School of Dentistry has an outstanding opportunity for a Patient Services Specialist 2 to join their team.
POSITION PURPOSE
The Department of Oral Medicine houses the Dental Education in the Care of Persons with Disabilities (DECOD) Program. The DECOD Program is a leader in the field of oral health care for patients with disabilities. Goals of the DECOD Program include: 1) improve the oral health of patients and contribute to their well-being and oral function; 2) improve access to oral health care for persons with disabilities by educating and training an oral health workforce; and 3) promote research, outreach, and interprofessional education, and practice related to special care dentistry. Our core values include compassion and respect for our patients, high moral and ethical standards, and a commitment to evidence-based and technically excellent clinical practices. We serve a diverse patient population and are equally committed to supporting diversity, equity, and inclusion in our workplace.
The Patient Services Specialist 2 (PSS2) will perform duties independently, providing comprehensive administrative support to ensure efficient patient access and care coordination. Responsibilities include processing incoming referrals, scheduling patient appointments, verifying demographic and financial information during the pre-registration process, and completing patient registration by obtaining necessary consents for medical care and financial responsibility. The PSS2 also manages patient paperwork, coordinates services with other departments, triages incoming patient calls to clinical staff as appropriate, and provides accurate information about available services to patients and families.
DUTIES AND RESPONSIBILITIES
• Prepare and collate office materials; mail documents and informational materials to patients
• Fax medical records and documentation to external providers in accordance with privacy regulations
• Communicate with providers and care team members using Microsoft Teams and other secure messaging platforms
• Schedule and coordinate Zoom appointments for providers and students
• Call in prescriptions to pharmacies as directed by licensed providers, ensuring accuracy and compliance
• Obtain and verify patient demographic and financial information during registration or pre-visit workflows
• Process patient-related paperwork, ensuring accuracy, completeness, and timely documentation
• Schedule appointments based on patient needs and scheduling guidelines
• Enter, cancel, and reschedule appointments in the online appointment system
• Maintain patient records in axiUm; including scanning patient charts
• Manage internal and external referrals, ensuring all required information is collected
• Facilitate check-in and check-out processes, including managing related paperwork and charge documents
• Coordinate interpreter services for patients
• Perform general clerical tasks: answer and screen calls, process mail, send information to patients
• Perform related duties as assigned
DUTIES AND RESPONSIBILITIES
High School graduation or equivalent AND one year of healthcare, administrative, or customer service experience.
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [email protected] .

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law .

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