Patient Services Specialist

Job Description

PATIENT SERVICES SPECIALIST

Req #: 246169 Department: HARBORVIEW NEUROSCIENCE CLINIC Job Location: Harborview Medical Center Posting Date: 05/27/2025 Closing Info: Closes On 06/03/2025 Salary: $3,600 - $4,852 per month Other Compensation: Union Position: Yes Shift: First Shift Benefits: As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here. The HARBORVIEW- Neuroscience Clinic has an outstanding opportunity for a PATIENT SERVICE SPECIALIST 2 - Full-Time Day Shift) .
Under supervision of the Neurosciences Supervisor, the Patient Service Specialist 2 will perform functions to support the highly specialized services in Neurosurgery, Stroke, Sports Medicine, and surgical Spine Clinic.
WORK SCHEDULE

Full-time Days (100% FTE)

Monday- Friday 830am-1700pm

No telework
POSITION HIGHLIGHTS

Only Level I trauma and burn center in the region

Close proximity to public transportation

Harborview ranks among the nation's top hospitals in rehabilitation care, neurology, neurosurgery and orthopedics

Convenient location

Close proximity to public transportation

RESPONSIBILITIES
• Review and prioritize incoming referrals from multiple sources using their knowledge of each physician’s specialized skill set
• Triage incoming referrals to assure the appropriate specialist will be reviewing referrals
• Handle intake of each referral requests, ensuring complete information is received and entered into the electronic medical record system in a timely manner
• Schedule initial patient appointments either in person or via Telemedicine based on provider and patient preference
• Coordinates appointments for the patient at the appropriate facility and assists with urgent insurance authorization or financial assistance
• Manage and resolve a high volume of phone inquiries and messages
• Review appointment follow-up requirements and expectations with patients. Educate them to ensure adequate understanding of the purpose of each appointment and follow-up recommendations
• Offer financial assistance to self-pay and underinsured patients. Provide them with the necessary steps to apply for financial counseling
• Serve as a primary program contact to other departments, patients, providers outside facilities
REQUIREMENT
High school graduation or equivalent AND two years of experience in the program specialty OR equivalent education/experience.
ABOUT UW MEDICINE HARBORVIEW
Harborview is an ideal place to thrive in a supportive, high-intensity and fast-paced environment. You’ll be encouraged to grow, advance your career, expand your community and make a difference in people’s lives. Every colleague is viewed as a potential leader, enjoys a high degree of autonomy and trust, and is empowered to ask tough questions. We believe that the kindness and caring we show patients, colleagues, and everyone who comes through our doors is a vital part of creating the best possible healing environment. Working at Harborview isn’t just a job — it’s a calling.
Challenge. Collaboration. Compassion. Become part of our team, and join our mission to make life healthier for everyone in our community.
ABOUT UW MEDICINE
UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.
All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [email protected] .

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law .

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