Engagement Manager

Job Description

Engagement Manager

Req #: 240514 Department: INSTITUTE FOR HEALTH METRICS & EVALUATION (IHME) Appointing Department Web Address: http://healthdata.org Job Location: Remote/Hybrid Job Location Detail: IHME Client Services is headquartered in Seattle, but team members are free to work remotely within the US as long as their working hours can reasonably overlap with others on the team. All team meetings are conducted virtually. Posting Date: 10/28/2024 Closing Info: Closes On 11/07/2024 Salary: $9,167 - $12,192 per month Other Compensation: yearly incentive bonus based upon Client Services incentive targets being achieved during the plan year Shift: First Shift Benefits: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here. As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem-solving skills and dedication to build stronger minds and a healthier world.
UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty.
Do you have a drive to improve health and equity around the world and a mind for business? There may be a job for you helping strengthen the Institute for Health Metrics and Evaluation (IHME) at the University of Washington.
The Institute for Health Metrics and Evaluation (IHME) at the University of Washington has been one of the leading organizations providing data for science-based decision-making during the COVID-19 crisis, decisions that have led to increased public safety measures. IHME funds its work in part through a social enterprise – IHME Client Services – that licenses access to IHME’s data to support IHME’s work.
IHME is committed to providing the evidence base necessary to help solve the world’s most important health problems. This requires creativity and innovation, which are cultivated by an inclusive, diverse, and equitable environment that respects and appreciates differences, embraces collaboration, and invites the voices of all IHME team members.
POSITION PURPOSE
IHME Client Services shares IHME’s mission to create a world in which everyone can live a long life in full health. We have built a team culture that is positive, inclusive, and fun. In the spirit of collaboration, we share praise with each other and welcome constructive critique. Everyone on the team knows that we succeed together, fail together, and adapt our approach together, whenever necessary. That is how we will ultimately drive down inequalities globally and make a healthier world for all.
The Engagement Manager will be expected to build on an existing Client Portfolio with a focus on the Life Sciences industry. This will be accomplished by helping to establish new and manage ongoing client relationships, managing specific work streams, and producing high-quality project deliverables on time. The Engagement Manager will work closely with other members of the Client Services team, IHME faculty, researchers, data specialists, project officers, and analysts to produce, vet, and provide access to results. The individual will frequently be expected to interact successfully with a wide range of stakeholders and to concisely describe complex concepts and materials. This role can be fully remote with travel, barring travel restrictions, to Seattle and to client offices worldwide.
This is a one-year renewable contract, where the incumbent may earn a yearly incentive bonus based upon Client Services incentive targets being achieved during the plan year.
DUTIES AND RESPONSIBILITIES
Business Development and Marketing

Identify prospective clients.

Develop pathways for engagement based on the intersection of the clients’ needs and IHME’s competencies.

Lead cross-cutting marketing efforts to generate demand for Data and Tools.

Oversee the development of agreements with clients, working closely with finance officers, procurement specialists, and legal experts as necessary.

Working with IHME Client Services leadership, develop individual and team revenue targets and work to achieve them.
Client Engagement and Relationship Management

Engage with existing clients to help them make the best use of IHME’s data to drive better decision-making.

Liaise with other teams at IHME to ensure mutual understanding of the optimal steps for a successful outcome.
Thought Leadership

Create strong dialogues with peers, clients, and partners to aid in the development of use cases.

Represent IHME Client Services at conferences and speaking opportunities.
General

Be a true teammate: dependable, collaborative, and positive.

Perform additional duties as assigned that fall within the reasonable scope of this position as member of the team.
MINIMUM REQUIREMENTS
Bachelor’s degree in field related to business, marketing, communications, health care, or life sciences.
ADDITIONAL REQUIREMENTS

At least five years of professional work experience related to sales, business, marketing, communications, health care, life sciences or other relevant fields.

Strong communication skills and relationship management skills.

Ability to thrive in a fast-paced, team-oriented research environment with a focus on producing results.

Detail-oriented and organized.

Demonstrated ability to think independently and to work effectively in a team.
DESIRED QUALIFICATIONS

Six to eight years of professional work experience in sales, business development, business consulting, fundraising, or other relevant fields.

Master’s-level degree (in one of these fields) highly desirable.
CONDITIONS OF EMPLOYMENT

This role requires travel up to 20% of the year, including international travel. As such, the candidate must have a valid passport or the ability to obtain a passport.

All Client Services staff work under annual contracts, which are renewed based on performance. Under these contracts, staff may earn a yearly incentive bonus based upon revenue targets being achieved during the year.

IHME Client Services is headquartered in Seattle, but team members are free to work remotely within the US as long as their working hours can reasonably overlap with others on the team. All team meetings are conducted virtually.

We provide funds for each team member to seek professional development training each year.
Application Process: The application process may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are access ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [email protected] .

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law .

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