Patient Services Specialist Lead

Job Description

PATIENT SERVICES SPECIALIST LEAD

Req #: 238517 Department: UW MEDICAL CENTER-MONTLAKE - FIN ADMITTING Job Location: UW Medical Center - Montlake Posting Date: 10/21/2024 Closing Info: Closes On 11/08/2024 Salary: $4,058 - $5,809 per month Other Compensation: Union Position: Yes Shift: First Shift Benefits: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, click here. UW Medicine has an outstanding opportunity for a PATIENT SERVICES SPECIALIST LEAD .
WORK SCHEDULE

100% FTE, Days

Scheduled Days: Monday - Thursday and Sunday

6:00 am - 2:30 pm
POSITION HIGHLIGHTS

Serves as the primary resource for the direction, orientation and training of the Patient Services Specialists (PSS) positions within the admitting department.

Responsible for assigning instructing and auditing the work of the PSS staff and providing feedback to the Supervisor. The PSS Lead will be responsible for the patient flow at the front desk, and provide patient-focused care through use of customer service strategies

Interact with patients, families, and nursing and medical staff to ensure that patients are identified correctly registered and roomed accurately as they enter the medical center. Ensuring that the correct corresponding demographic, financial information and appropriate signed financial agreements and consents for treatment are obtained

Verify insurance coverage; verify third party payers; coordinating patient care with other departments and outside hospitals and referring patients to Financial Counseling as necessary
PRIMARY JOB RESPONSIBILITIES

Provide support services such as obtaining and verifying demographic and financial information through pre-registration process, completing patient registration by obtaining consent for medical care and financial agreement, and processing patient paperwork and coordinating care with other services

Triage patient telephone calls to clinical staff, providing information about services and interacting with patients, families, nursing, and medical staff to ensure that patients are identified correctly and registered and admitted accurately as they enter the medical center

Access computer systems to obtain patient data and to perform clerical functions. Find and enter new patients in the Epic ADT electronic record system.
Schedule and/or submit request for interpreters for patients

Reception and discharge activities, check in patients, obtain and verify registration information, schedule appointments

Coordinate care with other services

Complete and enter Medicare as Secondary Payer online

Coordinate referral process and medical records

Collect time-of-service payments

May float and have lead responsibilities between other areas including registration, and patient care areas.
REQUIRED POSITION QUALIFICATIONS
High School graduation or equivalent AND three years of healthcare, administrative, or customer service experience OR equivalent education/experience.
ABOUT UW MEDICAL CENTER-MONTLAKE
UW Medical Center is an acute care academic medical center located in Seattle with two campuses: Montlake and Northwest. As the No. 1 hospital in Seattle and Washington State since 2012 (U.S. News & World Report) and nationally ranked in seven specialties, UW Medical Center prides itself on compassionate patient care as well as its pioneering medical advances.
The UW Medical Center-Montlake campus is located on the edge of the beautiful UW campus which includes many amenities available to our staff as well as very convenient public transit options including the Sound Transit’s light rail station across the street.
Excellence. Exploration. Education. Become part of our team. Join our mission to make life healthier for everyone in our community.
UW Medicine – Where your Impact Goes Further
UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [email protected] .

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law .

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