Patient Care Coordinator/ Patient Scheduler, Full-Time Days (100 Fte %)

Job Description

PATIENT CARE COORDINATOR/ PATIENT SCHEDULER, FULL-TIME DAYS (100 FTE %)

Req #: 236868 Department: UWMC NW UM MED KIDNEY STONE CENTER Job Location: UW Medical Center - Northwest Job Location Detail: 1550D 115th North Seattle, WA 98133 Posting Date: 07/30/2024 Closing Info: Open Until Filled Salary: $27.15 - $39.48 per hour Other Compensation: As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here. Union Position: Yes Shift: First Shift Benefits: As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here. All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.
At UW Medical Center – Northwest (formerly, Northwest Hospital & Medical Center), we’re proud of the acclaim we've received for our excellence in patient care and safety. Among the local, regional and national recognition we've received are: The Distinguished Hospital for Clinical Excellence Award; The Emergency Medicine Excellence Award; The Stroke Care Excellence Award; Winner of the HealthGrades Distinguished Hospital Award for Patient Safety for the last three years in a row. We’re also one of the safest places to get care – among the top 5% in the country.
With an ambulatory network that includes over 30 outpatient procedural area, 200 employees, and a world-class staff of healthcare professionals, UW Medical Center – Northwest is proud to provide a wide spectrum of primary and specialty care across the Greater Seattle Area.
The Kidney Stone Center has an outstanding opportunity for a FULL TIME, 40 hours per week, DAY SHIFT, CLINIC PATIENT CARE COORDINATOR . Under the general direction of the Health Services Manager, the PCC will use knowledge of the clinic, division and hospital policies/procedures, insurance coverage requirements including pre-admission authorization, and third party payer and reimbursement procedures to coordinate all patient services such as admitting, arranging diagnostic tests or procedures, scheduling surgery and consultation requests, and scheduling services of other hospital departments to facilitate delivery of care to patients. The PCC will coordinate the patient’s entry into and through the health care system, coordinate patient care services and serve as patient advocate. We offer specialized, customized treatments for urologic disorders. We value spending time with our patients in an environment that provides dignity, comfort, and the highest quality of care."
RESPONSIBILITIES:
Patient Access:

Acts as primary liaison for UWMC/UW Medicine and represent departmental physician (s) with the hospital, patient and family, referring physicians, outside agencies, staff from outside hospitals and general public by providing information and advice regarding UWMC hospital services.

Works independently under the general direction of a physician or their designee.

Uses ability to triage medical information in a specific medical or surgical specialty.

Uses effective oral and written communication with a variety of Health Care Professionals, patients and their advocates, hospital and clinic personnel both at UWMC and other medical facilities, representatives of insurance companies and other organizations related to the health care industry.

Demonstrates the ability to be organized and effectively prioritizes work tasks for the needs of the procedural area.

Requests interpreters as appropriate for appointments, admissions, and surgery.

Uses a variety of computer systems such as REG/ADT, EPIC, ESI, Mindscape, OneHealthPort and Microsoft Products.

Serves as a patient advocate

Provides support services for both patients and physicians
Patient Intake/Insurance:

Answer the telephone in a professional and courteous manner and directs calls appropriately.

Responsible for reviewing registration data such as demographic, insurance, referral, next of kin etc., and updating online or providing information to appropriate personnel so that an update may be done.

May provide clinic charges for visit types, procedures, and surgeries to patients or prospective patients to the clinic. May provide estimated charges based on plan of care for purpose of patient deposits when patient is determined to be self-pay. This is done in conjunction with Financial Services and under the direction of the Health Services Manager, clinic Manager/Department Administrator.
Coordination:

Acts as a liaison between patients, consulting physician, referring physician or outside agency to coordinate patient appointments, admission, or surgery. Will coordinate the exchange of information either written or verbal before and after patients are seen.

Obtains all necessary medical records, diagnostic studies, pathology items, etc. that are needed for patient care.

Coordinates the patient's entry into the system to include the availability of necessary medical records, coordination of tests, procedures and appointments with all hospital departments.
Clinic Scheduling:

Schedule patient appointments by following the appropriate guidelines by clinic, department and physician. Enter directly into appointment system or triage to appropriate person.
Surgery Scheduling:

Acts as liaison between patient, physicians, OR, nurses, other clinics, admitting, Financial Counseling, lab, Radiology, OT, PT, Prosthetics, etc. for the purpose of coordinating all pre-op planning and preparation.

Schedules and communicates pre-op planning and preparation to patient. Responsible for sending appointment and other relevant information to patients.

Responsible for requesting necessary surgical equipment, tools, supplies, devices, and implants (will supply necessary info for custom implants).

Manages OR block time. Releases block time and requests elective OR time through the Surgical Services Website.

Responsible for scheduling, rescheduling, and canceling surgeries. Will monitor case order as surgeries are booked and make any necessary changes.

Contacts review organizations and insurance companies to ensure prior approval requirements are met before patients enter the system such as pre-authorization and referrals; present necessary medical information such as history, diagnosis, prognosis, and length of stay prior to admissions; provide specific medical information to financial services to maximize reimbursement to the hospital and physicians.

Maintains knowledge of billing and medical record documentation requirements, diagnostic tests and procedures and specialized pre-procedure instructions with guidelines set by the department or clinic Chairperson or Medical Director.

Collect medical records and current medication lists for medical review with Pre-Anesthesia Clinic (PAC).

Create post-op appointments for all surgery patients.

Assist in any peer to peer or appeals needed for surgery PA denials.

Assist patients in submitting and creating cost estimate requests for surgery.

Scan PHI and other surgery related forms into EPIC.
REQUIREMENTS

Two years of experience in a tertiary patient care setting involving interaction with a variety of medical services, contact with patients and families and interaction with physicians

Typing: 40 wpm

Knowledge of Microsoft Word and Excel required

Proficiency in medical terminology

Time management, multi-tasking, and effective prioritization/organization skills

Excellent oral/written communication skills.

Demonstrated ability to effectively interact with staff, physicians, patients, and visitors using a professional and courteous manner with excellent public relations, customer service, and diplomacy skills

Must be able to move freely about the department and hospital

Must be able to sit for long periods of time

Ability to perform complex assignments independently

Ability to be creative, innovative, and flexible

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [email protected] .

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law .

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