Patient Services Specialist 2- Full-Time-Days (100%)

Job Description

PATIENT SERVICES SPECIALIST 2- FULL-TIME-DAYS (100%)

Req #: 236891 Department: UWMC MEDICAL SPECIALITIES Job Location: UW Medical Center - Montlake Posting Date: 07/30/2024 Closing Info: Open Until Filled Salary: $3,498 - $4,852 per month Other Compensation: Union Position: Yes Shift: First Shift Benefits: As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here. UWMC Medical Specialties at Montlake has an outstanding opportunity for a full-time (100% FTE, 40 hours per week), day shift Patient Services Specialist 2 to join our clinic! The Patient Services Specialist 2 will play a key support role in a growing team that values exceptional patient care and collaboration.
POSITION HIGHLIGHTS

Convenient locations

Close proximity to public transportation

PRIMARY RESPONSIBILITIES

Demonstrates excellent customer service skills.

Responds to patients’ needs and concerns as appropriate.

Accepts patient payments (e.g., co-pays, deposits).

Coordinates and assists in scheduling ancillary appointments and consults

Using clinic guidelines, gathers information on the telephone regarding the nature of the patient concern. Triages calls to appropriate staff; obtains necessary information for the return call; initiates emergency procedure when necessary, uses appropriate documentation tools.

Orders, coordinates, and distributes medical records as needed.

Obtains necessary insurance plan information.

Maintains ongoing documentation and tracks authorized referrals.

Reviews the Epic Referral Queue daily for incoming orders and new patient referrals.
ABOUT UW MEDICINE MONTLAKE
UW Medical Center – Montlake’s culture of excellence emphasizes collaboration, teamwork and a supportive environment that puts patients first — a place where every team member is heard and every contribution is valued. Our patient-centered care is powered by exploration. For more than 50 years, we’ve made discoveries that have helped set medical standards worldwide. Education is part of everything we do. From first of their kind, life-saving surgical procedures to routine adult, maternal and newborn medicine, we’re training the next generation of medical professionals.
Excellence, Exploration, Education. Become part of our team, and join our mission to make life healthier for everyone in our community.
ABOUT UW MEDICINE
UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.
All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [email protected] .

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law .

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