Patient Services Specialist 2-Full-Time Days- (100%Fte)

Job Description

PATIENT SERVICES SPECIALIST 2-FULL-TIME DAYS- (100%FTE)

Req #: 236958 Department: HARBORVIEW 9NJB MEDICAL SPECIALITES Job Location: Harborview Medical Center Posting Date: 07/30/2024 Closing Info: Open Until Filled 08/06/2024 Salary: $3,498 - $4,852 per month Other Compensation: Union Position: Yes Shift: First Shift Benefits: As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here. All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.
As the region's only Level I Trauma center, Harborview Medical Center is well known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD, Center for Advanced Reconstruction and Rehabilitation (CARER), and mentally-and medically- vulnerable populations. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region.
Challenge. Collaboration. Compassion. Become part of our team, and join our mission to make life healthier for everyone in our community.
The HMC 9NJB Medical Specialities has an outstanding opportunity Patient Services Specialist PSS 2 (Full-Time, Day Shifts).
The Patient Services Specialist (PSS) demonstrates Patients Are First service excellence standards by independently performing the following support services: intake/reception activities; scheduling appointments; coordinating care with other services; registering patients; providing initial triage; coordinating medical records and lab results; obtaining and verifying registration information/insurance; collecting/processing time-of-service payments; and performing other necessary activities to provide exceptional patient care and to maintain clinic operations.
Duties & Responsibilities:
Reception Activities:
• Employs excellent customer service skills.
• Ensures smooth patient flow.
• Reviews clinic schedule daily.
• Obtains patient demographic information and insurance information.
• Provides general patient support services.
• Responds to patients’ needs and concerns as appropriate. Investigates complaints and works with manager to find solutions.
• Accepts and processes patient payments.
• Schedules appointments consistent with patient needs and clinic scheduling guidelines.
• Makes referrals as appropriate.
Telephone Support:
• Answers the telephone in a professional, courteous, and efficient manner and directs calls as appropriate.
• Using clinic guidelines, greets caller by introducing self and gathers information on the telephone re: the nature of the patient concern. Triages calls to appropriate staff; obtains necessary information for the return call; initiates emergency procedures when necessary
• Communicates information on clinic services to patients, referral agencies, providers, and the community.
• Communicates basic information to patients such as insurance, parking, driving directions.
Medical Record Activities:
• Reviews daily schedules to identify required medical records.
• Coordinates and distributes medical records as needed.
• Prepares medical record according to clinic-specific procedures for patient visit.
• Sorts and files daily lab results.
• Scans documents into EPIC
Billing Activities:
• Initiates fee sheet upon patient arrival to clinic.
• Tracks fee sheet according to clinic guidelines to ensure that all services are billed.
• Audits fee sheets for completeness and accuracy.
• Reviews and corrects fee sheets on a daily basis as necessary according to clinic guidelines.
General Duties:
• Assists in orientating and training new staff.
• Reviews UW and Public Health email daily to stay current with clinic communication.
• Performs other related duties as required.
Requirements:
PATIENT SERVICES SPECIALISTS 2 REQUIREMENTS: High School graduation or equivalent AND one year of experience in a health care setting OR three years of general office or customer services experience OR equivalent education/experience.

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [email protected] .

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law .

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