Patient Services Specialist Lead

Job Description

PATIENT SERVICES SPECIALIST LEAD

Req #: 235564 Department: UW MEDICAL CENTER-NORTHWEST - ADMITTING & ED REG Job Location: UW Medical Center - Northwest Posting Date: 08/20/2024 Closing Info: Closes On 09/01/2024 Salary: $27.41 - $39.81 per hour Other Compensation: Union Position: Yes Shift: Evening Shift Benefits: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, click here. UW Medical Center-Northwest Financial Admitting and ED Registration has an outstanding opportunity to hire a PATIENT SERVICES SPECIALIST LEAD .
WORK SCHEDULE

40 hours per week, Evening Shifts

Mondays, Thursdays, Fridays, Saturdays and Sundays, 6:30 PM - 3:00 AM
POSITION HIGHLIGHTS

The Patient Services Specialist Lead provides guidance and direction to assigned staff; sets priorities, assigns tasks, trains, directs daily workflow, maximizes efficiency, and serves as a positive role model to improve department performance

Be a part of a team dedicated to supporting UW Medicine where Patients Are First.
PRIMARY JOB RESPONSIBILITITES

Make, coordinate, and monitor daily work assignments; assist with establishing work schedules

Act as resource; give advice and instructions to employees; coach staff on assigned tasks; facilitate problem/issue resolution

Coordinate departmental operations

Monitor workflow and expedite work completion; assure that deadlines are met

Notify supervisor of backlogs; assist management with establishing and adjusting priorities

Make recommendations to management regarding opportunities for process improvement; participate in performance and quality improvement initiatives

Perform admitting or pre-admitting procedures upon arrival of patients
REQUIRED POSITION QUALIFICATIONS
High School graduation or equivalent AND Three years of Patient Support Service experience OR equivalent education/experience.
ABOUT UW MEDICAL CENTER-NORTHWEST
UW Medical Center is an acute care hospital located in Seattle with two campuses: Montlake and Northwest. As the No. 1 hospital in Seattle and Washington State since 2012 (U.S. News & World Report) and nationally ranked in six specialties, UW Medical Center prides itself on compassionate patient care as well as its pioneering medical advances.

The UW Medical Center–Northwest campus offers emergency and inpatient and outpatient medical, surgical, and therapeutic care. It is located in north Seattle on a beautiful, easy-to-access 44-acre campus that includes the neighboring Northwest Outpatient Medical Center and Specialty Care Meridian Pavilion.

Teamwork. Community. Opportunity. Become part of our team. Join our mission to make life healthier for everyone in our community.

ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER
UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Become part of our team. Join our mission to make life healthier for everyone in our community.

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [email protected] .

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law .

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