Operations Coordinator

Job Description

OPERATIONS COORDINATOR

Req #: 235590 Department: BURKE MUSEUM Job Location: Seattle Campus Posting Date: 06/17/2024 Closing Info: Closes On 07/01/2024 Salary: $3,640 - $4,864 per month Other Compensation: Union Position: Yes Shift: Alternate Work Shift Benefits: As a UW employee, you will enjoy generous benefits and work/life programs.
For detailed information on Benefits for this position, click here. As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.
UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty.
The Burke Museum has an outstanding opportunity for an Operations Coordinator (Program Coordinator).
Job Summary:
Reporting to the Director of Operations, the Operations Coordinator supports the Operations division at the Burke Museum. This position is responsible for supporting the daily building management functions of the Museum and effectively directing the work of Operations support staff. The Operations Coordinator will be fully trained to respond to facilities emergencies, open/close the museum, and maintain a safe, functional environment for museum visitors, personnel, and collections. Excellent customer service and collaboration skills, as well as strong independent judgment, are requirements of the position.
DUTIES & RESPONSIBILITIES
Building Management (60%):
• Inspect Burke Museum facilities (including offsite storages) regularly, ensuring maintenance/repairs are coordinated with UW Facilities and/or pertinent building management; coordinate scheduling of facility maintenance/repairs with occupants as needed
• Facilitate access for campus facilities and safety teams, as well as outside contractors; ensure escort obligations are fulfilled for restricted areas
• Submit and track both absorbed-cost maintenance and chargeable work orders for building infrastructure, alterations, and critical systems; ensure timely and accurate record-keeping
• With authorization from Acting Director of Operations, submit and track chargeable work orders for alterations, maintenance of specialized equipment, and premium custodial services
• Support receiving operations; periodically provide reception office coverage and perform basic receiving duties
• Safely operate forklifts, lifts, pallet jacks and other equipment
• Coordinate Museum surplus processes; provide Burke staff with UW surplus policies/procedures/resources
• Coordinate supply inventory processes; purchase supplies with authorization from Acting Director of Operations and in coordination with Operations assistant
• Coordinate space usage of Quarantine Room and adjacent walk-in freezer; facilitate temporary storage of incoming material for Burke staff
• Use key database to issue/track allocations and generate reports
Staff Support (15%):
• Direct work of classified Operations Assistant position and hourly student employees
• Advise Operations support staff regarding departmental policies and procedures
• Assist Operations Supervisor with developing student employee weekly work schedule
• Assist Operations Supervisor with student assistant recruitment and selection processes
• Recommend and implement strategies, with leadership approval, for process improvement and employee engagement
Safety (10%):
• Proficient with Museum and University emergency policies and procedures
• Serve as onsite point of contact for emergency responders as needed
• Provide safety orientations to Burke staff
• Monitor facility for vandalism, suspicious or criminal behavior and report to UW Police or UW Facilities, as needed
• Support Burke frontline units with addressing disruptive visitor behavior as needed; de-escalate situations with aggressive visitors; inform UWPD of uncorrected disruptive visitor behavior as needed
• Coordinate and facilitate access for safety inspections; ensure escort obligations are fulfilled for restricted areas
• Ensure physical safety of building interior and exterior site during exhibit buildouts, construction projects, facility emergencies, and inclement weather
• Co-chair interdepartmental safety committee with Operations Supervisor
Museum Security (15%):
• Perform daily building opening and closing procedures; support Burke Visitor Experience department with public-area closing procedures
• Administer burglar alarm systems; program alarm schedules and user panel/keypad codes
• Respond to alarms and building emergencies as needed
• Monitor surveillance system, export and archive footage as needed
• Program electronic access and operate access control system
• Process photo ID badge requests; generate reports using photo ID badge database
Related Duties:
• Provide high level of excellent customer service and assist with resolution of visitor issues
• Participate in departmental and Burke interdepartmental meetings, and with external campus units
• Provide information and advice to all building users on facility, operations, safety and museum security, as well as University services
Other Responsibilities:
• Uphold the institution’s commitment to equitable and inclusive practice
MINIMUM REQUIREMENTS:
• High school graduation or equivalent AND two years of applicable experience working at a cultural institution or in facilities management OR equivalent education/experience
ADDITIONAL REQUIREMENTS:
• Skilled in oral and written communication with diverse audiences
• Customer service experience
• Must work well in a team
• Proficient with Microsoft Office suite and Google applications
• Willingness to interact with breadth of museum collections and concepts, particularly biological specimens or culturally sensitive items and issues
• Valid driver’s license
• CPR and First Aid certified
Desired:
• Bachelor’s Degree
• Experience with University of Washington safety and facility policies/regulations
• Experience with security, visitor services, and/or building management best practices in a museum environment
• Experience supervising college student employees
Conditions of Employment:
• Able to work a regular schedule of Sunday - Wednesday, 7:30am to 6:00pm
• Able to frequently move and traverse about inside the museum and offsite storage locations; able to move about exterior museum grounds and between campus facilities; able to ascend/descend stairs and ladders; able to operate desktop computer, two-way radio, motor vehicle, and various equipment and machinery (i.e. power drill, hammer, scissor lift, pallet jack)
• Able to periodically remain on standby, in which off-duty activities are restricted in order to be immediately available for duty when called (duty shared with Acting Director of Operations and Operations Supervisor); able to respond onsite within one hour
• Ability to serve in an “essential” University position, in which working onsite may be required during suspended campus operations (i.e. inclement weather)
• Able to work in an environment visible to the public with visual and audible distractions
• Must wear long pants and closed-toe shoes during shifts
• Wear required credentials at all times and work attire/uniforms and name tags as required by position
Application Process:
The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [email protected] .

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law .

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