Digital Patient Experience Product Manager

Job Description

DIGITAL PATIENT EXPERIENCE PRODUCT MANAGER

Req #: 228939 Department: UW MEDICINE - DIGITAL HEALTH OFFICE Job Location: Remote/Hybrid, Seattle - Other Job Location Detail: 4333 Brooklyn Avenue E, Seattle, WA 98195 Posting Date: 12/08/2023 Closing Info: Open Until Filled Salary: $7578 - $11366 per month Other Compensation: Shift: First Shift Benefits: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here. UW MEDICINE - DIGITAL HEALTH OFFICE has an outstanding opportunity for a DIGITAL HEALTH PATIENT EXPERIENCE PRODUCT MANAGER
DAYS

100% FTE

HYBRID

POSITION HIGHLIGHTS

Employ your expert ability to build and maintain strategic and effective working relationships with multi-disciplinary team members throughout the organization, external partners/vendors, and patients/community groups

You will connect the landscape of Digital Health and Health IT vendors and products, networking with peer organizations and industry groups to learn how other organizations address similar challenges and optimizing user experience

As Product Manager you will work with patients or representative patient groups to understand their needs and experiences with our Digital Health Products

DEPARTMENT DESCRIPTION
UW MEDICINE - DIGITAL HEALTH OFFICE
PRIMARY JOB RESPONSIBILITIES

Align products/capabilities with business priorities

Survey and understand the current landscapes and trends in digital care and incorporate them into product visions, strategies, and requirements

The Product Manager will be a critical resource to inform the Digital Health strategic landscape

Provide direct product management oversight over multiple digital health products

Lead quantitative analysis of internal processes to determine effectiveness and areas of need for current and future capabilities

Engage with public, patient (including proxy organizations), and staff (clinical and administrative) cohorts to understand and optimize their user experience with our digital health capabilities

Immersion in clinical and operational settings

Oversight of several EPIC-based and non-Epic Digital Health tools & platforms utilized by UW Medicine patients, staff & providers
REQUIRED QUALIFICATIONS

Bachelor's degree in a related field, such as health informatics, computer science, or healthcare management

5+ years of experience in product management, development, or implementation, preferably in health or healthcare settings

5+ years of experience working in or with health systems, healthcare, health technology, or biotechnology

Strong knowledge of digital health products, including electronic health records (EHRs), patient portals, and patient-facing platforms

Experience with EPIC (including, but not limited to Cadence, MyChart, and SlicerDicer) or products/technologies that integrate with EPIC is preferred

Excellent project management skills, with the ability to work with cross-functional teams and contribute to multiple projects simultaneously

Strong written communication skills to draft clear, concise documentation, reports, and specifications, roadmaps, executive and client statuses, and business cases

Demonstrated organizational and program management skills to lead and partner with large or multiple cross-functional teams

Passion for improving patient outcomes and overall healthcare experience through digital health products, a storyteller and champion for transforming healthcare who inspires/influences the organization to engage in the change

Strong commitment to equity and inclusion in healthcare, and the ability to balance digital health products with non-digital solutions that together support equitable access to and health benefit from UW Medicine services
ABOUT UW MEDICINE – A HIGHER DEGREE OF HEALTHCARE
UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.
All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.
Become part of our team. Join our mission to make life healthier for everyone in our community.

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [email protected] .

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law .

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