Patient Account Representative 3

Job Description

PATIENT ACCOUNT REPRESENTATIVE 3

Req #: 226985 Department: UW MEDICINE - PATIENT ACCOUNT AND SUPPORT SERVICES Job Location: Seattle - Other Posting Date: 09/21/2023 Closing Info: Open Until Filled Salary: $3,940 - $5,640 per month Other Compensation: Union Position: Yes Shift: First Shift Benefits: This position provides opportunities to work in a fast-paced, challenging, diverse and rewarding environment. As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here Our PATIENT ACCOUNT and SUPPORT SERVICES department has an outstanding opportunity for a full-time, Remote, PATIENT ACCOUNT REPRESENTATIVE 3.
SCHEDULE
Full-time, 40 hours / week, Day shift, 100% Remote.
RESPONSIBILITIES
• Make outbound and take inbound calls with patients, their families or representatives, insurance companies, attorneys, corporate clients, etc. in a structured environment working under a set schedule and tight timeframes.
• Independently manage special billing programs and projects such as specialty services and institutional and corporate accounts.
• Obtain detailed information to assure reimbursement and contract adherence for case rate and specialty billing programs specifically negotiated on behalf of UW Medicine.
• Assist patients or their representatives in understanding their financial obligation and developing solutions to meet their financial responsibilities.
• Communicate with Medical Centers' staff, patients and/or third-party payers as required to obtain or verify billing information, payment, and answer questions or resolve concerns.
• Obtain detailed information from patient and relay information to appropriate medical center, billing department, or patient relations staff as necessary to improve service to patients.
• Research and resolve underpaid accounts.
• Determine and post adjustments to patient accounts in accordance with department procedures.
• Assist in orienting and training new staff.
• Meet deadlines and departmental quality and performance standards.
• Review the status of the entire patient account and exercise judgment to determine appropriate course of action for resolution.
• May maintain spreadsheets and write original correspondence using Microsoft Excel and Word.
REQUIREMENTS
High School graduation or equivalent AND three years of experience in patient accounting, customer service, or a related office environment
OR
Equivalent education/experience.
DESIRED
Knowledge of UB, CMS 1500, ADA and other utilized billing forms and payer requirements.
Knowledge of Epic Hospital Billing and/or Professional Billing, and registration systems.

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [email protected] .

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law .

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