Patient Account Representative 2

Job Description

PATIENT ACCOUNT REPRESENTATIVE 2

Req #: 226576 Department: UW MEDICINE - PATIENT FINANCIAL SERVICES Job Location: Remote/Hybrid Posting Date: 09/05/2023 Closing Info: Closes On 09/13/2023 Salary: $3,749 - $5,360 per month. Other Compensation: Union Position: Yes Shift: First Shift Benefits: This position provides opportunities to work in a fast-paced, challenging, diverse and rewarding environment. As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here Become part of our team , and join our mission to make life healthier for everyone in our community.
WORK SCHEDULE
Full-Time, 40 hours/week (100% FTE), Day Shift, 100% REMOTE
Our PATIENT FINANCIAL SERVICES department has an outstanding opportunity for a PATIENT ACCOUNT REPRESENTATIVE 2.
RESPONSIBILITIES:
• Edit and/or prepare UB, CMS 1500, ADA and other utilized billing forms according to regulatory or payer requirements, to ensure accurate and compliant billing of facility and professional fees.
• Analyze and take action on unresolved accounts, including payer denials.
• Analyze financial information provided by patients to determine their ability to make payments or qualify for financial assistance in accordance with the Medical Centers' Financial Assistance Policy. This may include setting up appropriate payment plans.
• Analyze credit balance accounts to determine and take appropriate action.
• Ability to meet deadlines and departmental quality and performance standards.
• Prepare Accounts Receivable adjustments.
• Utilize available resources to obtain eligibility information.
• Update patient demographic, financial and payer information in applicable systems.
• Communicate with Medical Centers' staff, patients and/or third party payers as required to obtain or verify billing information, payment, and answer questions or resolve concerns.
• Review the status of the entire patient account and exercise judgment to determine appropriate course of action for resolution.
• May skip trace return mail accounts.
• May analyze bankrupt or deceased patient accounts.
• May maintain spreadsheets and write original correspondence using Microsoft Excel and Word.
• May evaluate patient accounts for accurate reimbursement based on payer contracts.
REQUIREMENTS:
High School graduation or equivalent AND two years of experience in patient accounting, customer service, or a related office environment
OR
Equivalent education/experience.

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [email protected] .

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law .

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