Panel Navigator-Family Medicine Clinic (Harborview)

Job Description

PANEL NAVIGATOR-FAMILY MEDICINE CLINIC (HARBORVIEW)

Req #: 223294 Department: UW Medicine Primary Care & Population Health Job Location: Harborview Medical Center, UW Medicine Primary Care Job Location Detail: Harborview Medical Center-Family Medicine Posting Date: 07/07/2023 Closing Info: Open Until Filled Salary: $3294.00 - $4711.00 per month Other Compensation: Union Position: Yes Shift: First Shift Benefits: As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here. Our PANEL NAVIGATORS (Patient Services Specialist 2) are represented by NE S WFSE HMC.
A Higher Degree of Healthcare.
All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.
UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.
Harborview Family Medicine has an outstanding opportunity for a full-time PANEL NAVIGATOR!
The Panel Navigator is within our job family of Patient Services Specialists. They are a subject matter expert and serve a critical role as an ambassador for Population Health.
Population Health represents the quality and value of care and serves populations as well as individual patients to prevent disease, promote health and reduce the burden of chronic illnesses through population management. We need an outcomes vs. visits approach and navigate away from a “visit and sickness” focus with performance based on the health status of all of our patients.
The Panel Navigator advances our mission by enhancing the patient experience through proactive engagement and outreach around wellness, preventative care and striving to improve the “global” patient experience. This role is accountable for population health activities working closely with the care team in the clinic.
Examples of Population Health activities are: maintaining accurate panels, ensuring team-based panel management, gap closure, referring patients for care coordination, care management, addressing disparities in care for vulnerable populations and ensuring all patients’ needs are met.
RESPONSIBILITIES

Engage the patient in care optimization

Empower the patient with knowledge and access to support resources.

Improve the patient and family experience of care.

Participate in Patients Are First measures and associated Medical Home goals and objectives.

Referrals tracking to internal and external resources.

Contact relevant community agencies to increase knowledge of services available for patients and families and help eliminate barriers to care.

Educate per protocol.

Assist in the utilization of culturally relevant and language appropriate materials for target populations.

When indicated through population review, provide outreach and assistance with patients/families in the coordination of various wellness and chronic disease activities in collaboration with the health care team.

Other Duties as Requested

REQUIREMENTS

High school diploma or GED equivalent

One year in healthcare setting or three years office/customer service or equivalent education/experience

DESIRED

Preferred minimum two years of experience in facilitation of patient care services

Good to excellent computer skills including the ability to successfully navigate between multiple applications.

Knowledge of Medical Terminology.

Personable, excellent written and verbal communication skills.

UW Medicine includes Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu .

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law .

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