Product Manager

Job Description

We’re looking for a Product Manager to join our Plan+Create Assembly team. The Plan+Create portfolio is at the center of the Hootsuite experience, solving key customer problems, working cross-collaboratively with adjacent portfolios, and partnering closely with social network partners to accelerate the delivery of key publishing functionality. We’re looking for the Product Manager to create clear and impactful strategies, processes, and innovation that ensure Hootsuite leads the market in social publishing, while simultaneously driving quantifiable product reliability, infrastructure scalability and developer productivity.

You will be seen as a collaborative leader across the organization and a key subject matter expert in Hootsuite’s core capabilities, delivering value to our customers and our business. Your primary stakeholders will be many: engineering, design, product marketing, product growth, user research and alliance partners. You will balance many competing priorities to serve the needs of our internal stakeholders and our customers better, and will be responsible for driving a data-informed product roadmap.

This role reports to the Senior Product Manager, P&C and can be based remotely across Canada and USA in accordance with Hootsuite's local employment entities.

WHAT YOU’LL DO:

• Work with primary stakeholders to understand the problem space, define user stories/jobs to be done, manage development backlogs, and develop product roadmaps
• Collaborate with cross-functional stakeholders to define, document, position, build, launch, measure, and iterate on features and products
• Prioritize user problems by understanding their needs and balancing the impact and reach of solutions against risk, constraints, level of effort and tradeoffs
• Work and guide product development in an agile development environment with a team of top notch engineers
• Participate in regular sprint planning and helping teams remove blockers, manage dependencies and resolve prioritization conflicts
• Analyze data and metrics that derive insights and assist in decision-making, help guide long-term strategy, and determine the success of product initiatives
• Facilitate the user experience by conceiving and managing in-app onboarding and user education guides
• Enable visibility, share learnings, and become a subject matter expert to the rest of the organization, coordinating with peers in marketing, sales, success and support teams
• Share learnings and insights with other product teams in order to help them build highly engaging products
• Coordinate with product marketing to build a communication strategy that will inform our customers about how our products help meet their objectives
• Perform other related duties as assigned

WHAT YOU’LL NEED:

• A post-secondary degree in computer science, business, engineering, and at least 2 years of Product Management experience, or equivalent combination of education and experience, working in an environment delivering technical roadmaps using agile methodologies
• Excellent written and verbal communication skills with a demonstrated ability to present complex technical information clearly to developers, peer product managers, and senior leaders
• Ability to lead multiple, contending priorities while retaining attention to details
• Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
• Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver results
• Customer Focus: demonstrates a desire to proactively help and serve internal/external customers meet their needs
• Influence: Asserts own ideas and persuades others, gaining support and commitment and mobilizing people to take action
• Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
• Perseverance: pursues everything with energy, drive, and a need to finish—doesn’t give up
• Priority Setting: focuses time/energy on the most important issues/opportunities. Clearly understand how to assess importance of tasks and decisions, to prioritize accordingly
• Resilience, Tolerance for Change/Ambiguity: can effectively cope with change, finding ways to advance work and projects, and working with ambiguity and information at hand
• Self Development: is personally committed to, and actively works to continuously improve

WHO YOU ARE:

• Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community
• Curious. You are always learning and seeking ways to make things better
• Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity
• Humble. You lead with humility and empathy, respecting and learning from the perspectives of others

Share our values: We champion the power of human connection. We’re united globally by our shared values of innovation, grit, humility, and passion for customer success.

Make an impact: Working at the speed of social, we create value for our customers by delivering solutions that power relationships at scale. Our pace of work enables fast learning and fosters an environment where you can stretch yourself and make an impact.

Learn and grow: We’re committed to growing the capabilities of our people. We are building a learning community where you can work with diverse individuals, explore new ways of thinking, and expand your capabilities. Our employees are teachers and learners who work out loud and share their knowledge to enhance each other’s growth.

We are dedicated to building a diverse community, one where employees feel a sense of belonging, and are valued for their contributions and the perspectives they bring. Our purpose is to champion the power of human connection and the heart of connection is inclusion. You belong here.

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

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