Practitioner Liaison Specialist

Job Description

PRACTITIONER LIAISON SPECIALIST

Req #: 202915 Department: UW MEDICINE IT SERVICES Appointing Department Web Address: http://uwmits_hires.uwmedicine.org/ Job Location: Downtown Seattle, Harborview Medical Center, Health Sciences Center, Northgate, Other Location, Sand Point, Seattle Campus, South Lake Union, UW Medical Center - Montlake, UW Medical Center - Northwest, UW Neighborhood Clinics Job Location Detail: Primary work location is at the Safeco Plaza Building on the corner of 4th and Madison in downtown Seattle Posting Date: 02/15/2022 Closing Info: Open Until Filled Salary: Salary is commensurate with education and experience. Shift: First Shift Notes: As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here. A higher degree of healthcare.
All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.
UW Medicine’s IT Services department has an outstanding opportunity for a Practitioner Liaison Specialist to join the team.
UW Medicine’s Information Technology Services (ITS) department is a shared services organization that supports all of UW Medicine. UW Medicine is comprised of Harborview Medical Center (HMC), UW Medical Center-Montlake Campus (UWMC-Montlake), UW Medical Center-Northwest Campus (UWMC-NW), Valley Medical Center (VMC), UW Neighborhood Clinics (UWNC), UW Physicians (UWP), UW School of Medicine (SOM) and Airlift Northwest (ALNW). In addition, UW Medicine shares in the ownership and governance of Children’s University Medical Group and Seattle Cancer Care Alliance (a partnership between UW Medicine, Fred Hutchinson Cancer Research and Seattle Children’s). ITS is responsible for the ongoing support and maintenance of the infrastructure and applications which support all of these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission.
In collaboration with UW Medicine IT Services (ITS) and under the general guidance of the End User Adoption Manager, the primary focus of the Practitioner Liaison Specialist ('Specialist') is to provide embedded, customized, customer-oriented, continuous clinical information systems support to physicians, clinicians, managers, and other healthcare workers in a designated specialty service line.
The Practitioner Liaison Program is a new program within UW Medicine ITS Informatics created to:

identify and alleviate electronic health record (EHR) usability issues among practitioners;

collaborate with practitioners to understand and personalize EHR tools for their specialty;

increase practitioner productivity, engagement, morale, and job satisfaction;

minimize practitioner burnout and apathy toward future upgrades/adoption;

advocate for physicians in the implementation of the electronic health record system (EHR) in their workflows; and

improve the EHR system for clinicians.

Though this position contributes to the Practitioner Liaison Program team, the Specialist will have individual responsibility for providing informatics systems support to an assigned clinical area.
Areas of responsibility include, but are not limited to:

serving as a liaison between clinical leadership, executive administration, and ITS to promote optimal system and workflow functionality;

partnering with service line clinical administrative leadership to identify workflow improvement opportunities;

designing and delivering individualized, small group, and large group efficiency solutions; and

supporting practitioners in adjusting, integrating, and streamlining EHR system go-live changes and general updates into their workflows while maintaining quality patient care.

The Specialist will contribute to an inclusive organization of over 20,000 diverse employees working together to improve the health and well-being of unique communities served by UW Medicine. The successful implementation and growth of the Practitioner Liaison Program will (1)build practitioner understanding and self-sufficiency with EHR systems to increase productivity, engagement, morale, and job satisfaction, and (2) providing personalized support during system upgrades and adoptions, cognizant of the practitioner’s specialty and workflows, to minimize practitioner burnout and apathy. This program seeks to obtain these goals in conjunction with maintaining and improving patient care.
RESPONSIBILITIES
End-User Adoption (50%)

Demonstrate in depth knowledge of health information system capabilities, applications, and operational workflows to support the development of training and methodologies in order to operate effectively as an adoption specialist for end-users.

Collaborate with practitioners to understand and personalize EHR tools for their specialty.

Analyze and troubleshoot EHR specific modules; assess and work to alleviate issues identified by practitioners.

Participate in testing solutions intended to optimize practitioner efficiency and usability.

Use knowledge in specialty clinical areas and the EHR system to provide expertise or advise on best practices for the specialty.

Analyze modules specifically for gaps that aren’t meeting the desired effect practitioners need.

Workflow Improvement (25%)

Monitor and analyze practitioner efficiencies by utilizing Epic available reports. Assess trends, ongoing issues and identify and codevelop solutions with the physician informatics team

Using knowledge of clinical workflows and application capabilities, evaluate, identify, and implement improvements to workflow or clinician processes.

Collate and present information to clinic leadership to facilitate informed and effective decision-making. Develop associated reports.

Coordinate with provider and nurse educators, population health, and other departments to improve workflow and performance.

Co-develop materials and documentation to capture newly implemented improvements or workflows with the training and physician informatics teams.

Support practitioners in adjusting, integrating, and streamlining system go-live changes and general updates into their workflows while maintaining quality patient care.

Program Support (20%)

Facilitate information systems and operational on-boarding for new users and providers outside of formal new employee classroom training.

Review onboarding materials or documentation for new users.

Recommend effective solutions to Clinical Informaticists and Analysts. Coordinate and actively participate in analysis, design, development, implementation, and evaluation of clinical informatics for providers, clinical support, and clinic management.

Represent the input and concerns of users at entity and health informatics improvement groups.

Maintain positive relationships and participates in regular rounding through dedicated coverage zones to promote user participation in improvement efforts.

Other (5%)

Participate in all aspects of improving the team, including education/training of other team members and contributing to process/communication improvement initiatives.

Work with manager to set professional goals for career development.

Act as back-up for other team members and functions as needed.

REQUIREMENTS

Bachelor's degree in applicable clinical area of practice OR Computer Science, Information Technology, Business Administration or equivalent combination of education/experience.

3+ years of experience must include:

Demonstrated workflow experience preferably within an EHR system.

2+ years of experience in a healthcare environment.

DESIRED

Previous experience in and knowledge of academic healthcare systems and/or operational environments.

Previous experience supporting providers in a busy outpatient or inpatient setting.

Demonstrated experience supporting system go-lives, upgrades, and optimization efforts.

Epic certification preferred, but not required.

College Degree desired but not required.

Demonstrated workflow experience with EpicCare, OpTime, ClinDoc and Orders.

Familiarity with Stork, Kaleidoscope, ASAP, Phoenix, Beacon and Cupid

#monster REQUIREMENTS: See above.
Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law .

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is a leader in environmental stewardship & sustainability , and committed to becoming climate neutral.

The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [email protected] .

COVID-19 VACCINATION REQUIREMENT

Governor Inslee's Proclamation 21-14.2 requires employees of higher education and healthcare institutions to be fully vaccinated against COVID-19 unless a medical or religious exemption is approved. Being fully vaccinated means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. As a condition of employment, newly hired employees will be required to provide proof of their COVID-19 vaccination. View the Final candidate guide to COVID-19 vaccination requirement webpage for information about the medical or religious exemption process for final candidates.

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