Job Description

About Envoy

Envoy makes workplaces work better. With a focus on the details, we craft beautiful, modern software that elevates the workplace experience. Companies like Google, Tesla, GitHub, Slack, Stripe, and Pinterest, have worked with Envoy to welcome over 115 million visitors to more than 14,000 locations around the world. We are proudly backed by Andreessen Horowitz, Menlo Ventures, Initialized Capital, and many others.

Our mission is to challenge the status quo of workplace technology. This idea started at the front desk, but we’re also going through the rest of the office— the mailroom, meeting rooms, and beyond—and we’re asking how we can make these better too. Right now, Envoy is helping the world return to work safely. We do this with our Envoy Protect product. Next to that, we help customers prepare for the new normal of work, Hybrid Work, with our Workplace Platform, our Developer Platform, Desks, and other offerings.

Our rate of innovation is high, we are customer-centric, and we like to move fast. We envision a world where technology is woven through our workplaces, all of it working together to make our time there delightful. If this world sounds exciting, we’d love for you to help us build the workplace platform.

About the Role

In order for us to accomplish our mission, we need to make sure our customers love us. That is where you come in. We're looking for someone to not only get customers started with the product, but also follow their journey through to renewal. This person will work closely with our sales and support team to ensure our customers receive a great experience.

This is not a remote position.
The ideal candidate will need to be onsite & able to participate in hybrid work.

You will

• Ensure a success plan and metrics are in place with each customer to help them achieve business value with Envoy
• Strategically drive your accounts across the customer lifecycle, from implementation and enablement to ongoing adoption and optimization
• Develop relationships with key stakeholders across multiple teams including Workplace, IT, and Security / Compliance
• Be the Voice of the Customer by helping drive escalations to resolution as well as by gathering and managing product feedback requests
• Partner closely with Enterprise Account Executives to set up and unlock potential expand opportunities
• Travel and meet customers onsite (when required)

You have

• A track record of excellent project management with an emphasis on change management.
• Such strong relationships with your current customers that they will be upset when you leave to join a new company.
• Created training materials from scratch and have a strong, self-driven process for iterating, incorporating feedback, and experimenting with new formats.
• Been called a product expert many times before.
• An understanding of how to work with a large organization and are comfortable maintaining many relationships at once.
• Been working in a software success role for 4+ years.

You Are

• An entrepreneur at heart.
• Naturally quantitative and empathetic.
• Someone who loves to learn and is comfortable with constant testing and change.
• Ahead of industry trends and methodologies and are constantly looking to better your game through new technologies and learnings.
• Someone who honestly believes in and demonstrates our company values.
• Expected to work in San Francisco or Denver.

By applying for this position, you acknowledge that you have received the Envoy Privacy Notice for applicants, which is linked here. Completing this application requires you to provide personal data, such as your name and contact information, which is mandatory for Envoy to process your application. Envoy is an EEO Employer and does not discriminate on the basis of any characteristic protected by local, state or federal law.

Envoy will comply with federal and state mandates regarding COVID-19 vaccinations. We will require employees coming on-site to be vaccinated or in compliance with weekly testing requirements.

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