Job Description

Financial Counselor

Job ID 20696 Type Regular Full-Time Company Seattle Cancer Care Alliance Location US-WA-Seattle

Overview

The Seattle Cancer Care Alliance (SCCA), located in Seattle, Washington, is part of a dynamic collaboration among three organizations known nationally and internationally for their patient care and research: Fred Hutchinson Cancer Research Center, University of Washington, and Seattle Children's. Over the past 25 years, these institutions have worked together to support their mission of adult and pediatric oncology patient care services, research and education.

The financial counselor provides counseling and advocacy for uninsured, underinsured, and private pay patients. This position supports a corporate strategy to ensure long-term sustainability through stewardship of human, physical and financial resources.

Responsibilities

• Assesses patient financial needs, assists with enrollment in state, federal, and health benefit insurance plans as situation dictates.
• Reviews state and federal health care service benefit programs and program qualifications with patients.
• Communicates and summarizes healthcare benefit information when needed.
• Assists patients with financial assistance applications.
• Completes financial assistance application processing in a timely and complete manner.
• Stresses customer service and positive interpersonal relations while working closely with Intake, Registration and others.
• Ability to work effectively with other employees, patients and external parties.
• Provides procedure and treatment estimates and collects pre service deposits for private pay patients. Monitors accounts for ongoing treatment deposits, refunds, and reconciliation.
• Reviews state and federal health care service benefit programs and program qualifications with patients.
• Provides patient access services; registering new patients, entering pertinent patient data and account information, ensuring data is current and accurate.

Qualifications

• High School Diploma or equivalent
• Minimum of one years experience in financial counseling or patient accounting or patient access, or a combination, in a healthcare setting
• Minimum of one year experience working with state and federal programs – Medicaid, Medicare, Health Benefit Exchange plans
• Knowledge of related State and Federal programs.
• Ability to communicate verbally in person, on the phone, and in writing in a clear, concise and professional manner.
• Ability to effectively use email and word processing applications.
• Ability to identify and solve problems.
• Excellent organizational skills and commitment to detail.
• Priority setting skills.

SCCA has a mandatory COVID-19 vaccination policy, and there are no exceptions for any employee who is patient-facing and/or requires access to SCCA facilities.

Exceptions exist only for employees whose positions are fully remote, with no required access to campus. As a condition of employment, newly hired employees requiring access to campus must provide proof of vaccination before their first day of employment.

Our Commitment to Diversity

We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at [email protected] or by calling 206-667-4700.

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