Job Description

Patient Access Operations Manager - Intake

Job ID 20527 Type Regular Full-Time Company Seattle Cancer Care Alliance Location US-WA-Seattle

Overview

The Seattle Cancer Care Alliance (SCCA), located in Seattle, Washington, is part of a dynamic collaboration among three organizations known nationally and internationally for their patient care and research: Fred Hutchinson Cancer Research Center, University of Washington, and Seattle Children's. Over the past 25 years, these institutions have worked together to support their mission of adult and pediatric oncology patient care services, research and education.

The Patient Access Operations Manager - Intake is responsible for planning, directing and controlling access to the services and daily operations of the patient care coordinators and program assistants supporting the clinical teams. The manager oversees the administrative functions including day-to-day operations, human resources management, and quality assurance activities.
This management position collaborates with medical leaders, peers and colleagues at the SCCA as well as our partner institutions (Fred Hutch, UW Medical Center and Seattle Children's) to assure the provision of high quality, patient and family-centered care in an environment that facilitates the conduct of clinical research. Work situations in the clinic range from clinical to managerial and require independent decision-making, analysis, policy and program development, problem and issue resolution and leadership skills.

Responsibilities

• Provides supervision of Support Staff Supervisors who oversee the daily activities of the Patient Care Coordinators, Program Assistants, and other Intake staff
• Responsible for the organizational, management, operational and administrative activities of Intake staff. Staff are members of the care service team and act as professional liaisons for patients and families, care providers, as well as other SCCA departments.
• Must use critical thinking skills to facilitate and operationalize complex scheduling requests through heavy use of multiple computer systems.
• Ensures department is staffed appropriately, including hiring, performance evaluations, ensuring training and development, handling disciplinary action, layoff and termination issues
• Provides teaching, coaching and consultation on team issues
• Encourages innovative approaches to patient care in collaboration with clinic management team
• Support and implements specific customer service, financial goals & objectives and quality initiatives consistent with SCCA's strategic plan and goals
• Ensures customer satisfaction by analyzing customer complaints, concerns and suggestions and providing appropriate follow-through

Qualifications

Requried:

• BA in Healthcare or Business Administration, or equivalent combination of education and experience
• 5+ years in healthcare setting
• 3+ yrs of progressively responsible management, ideally with experience in patient access.

Preferred:

• BA or higher preferred in Healthcare or Business Administration
• Direct healthcare experience in Oncology and/or research preferred

SCCA has a mandatory COVID-19 vaccination policy, and there are no exceptions for any employee who is patient-facing and/or requires access to SCCA facilities.

Exceptions exist only for employees whose positions are fully remote, with no required access to campus. As a condition of employment, newly hired employees requiring access to campus must provide proof of vaccination before their first day of employment.

Our Commitment to Diversity

We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at [email protected] or by calling 206-667-4700.

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