Senior Business Development Specialist - Stewardship and Strategic Development

Job Description

Description:

Swedish Medical Center is looking for a Senior Business Development Specialist (1.0 FTE, Day Shift) at Swedish Cherry Hill in Seattle, WA.

Working in collaboration with executive leaders and management team, the Senior Business Development Specialist leads efforts to develop and implement a variety of strategies and tactics designed to improve market share throughout the region.

In keeping with the strategic and marketing plan, the Business Development Specialist Senior develops and communicates an understanding of regional competitors and services and works with service groups to refine and update program development priorities in response. The Business Development Specialist Senior develops working relationships with physicians and assists in facilitating contact with community referral sources through a variety of mechanisms including personal visits, educational lectures, meetings and additional outreach opportunities both clinical and community based. Personally establishes and maintains ongoing relationships with referral sources, and serves as an information resource and contact point for referring physicians with SMC, SMG and Providence; this includes troubleshooting issues and working with the clinic directors to ensure patient issues are resolved. Advises on the development of informational packets and service guides to support referrals and professional access to SMC services, including consultation and advice on web based referral information. Works with Corporate Communications to develop and implement marketing campaigns, public relations and web-based initiatives. Works closely with patient education to develop education materials, which align with the strategic plan and goals of the assigned network and/or service area. Cultivates community outreach opportunities, working with SMG/SMC business development group and outside group

In this position you will:

• Assists with organization-wide business development/strategy/patient experience projects upon request by CSO or other senior leaders
• Develops and communicates an understanding of regional competitors and services and works with service groups to refine and update program development priorities in response,
• Develops working relationships with physicians and assists in facilitating contact with community referral sources through a variety of mechanisms including personal visits, educational lectures, meetings and additional outreach opportunities both clinical and community based,
• Establishes and maintains ongoing relationships with referral sources, and serve as an information resource and contact point for referring physicians with SMC, SMG and Providence; this includes troubleshooting issues and working with the clinic directors to ensure patient issues are resolved,
• Advises on the development of informational packets and service guides to support referrals and professional access to SMC services, including consultation and advice on web based referral information,
• Works with Corporate Communications to develop and implement marketing campaigns, public relations and web-based initiatives,
• Works closely with patient education to develop education materials, which align with the strategic plan and goals of the assigned network and/or service area
• Cultivates community outreach opportunities, working with SMG/SMC business development group and outside groups
• Understands the needs and concerns of referring providers, and identifies and resolves issues that may make it challenging to refer into Swedish
• Seeks opportunities to promote satisfaction and loyalty among referring providers, increasing admissions and referrals into the Swedish system, and creating a clear personal front door to Swedish
• Markets Swedish specialists, services and programs to referring providers, and helps promote and orient new physicians on the Swedish medical staff
• Formally tracks service issues raised by physicians and patients, alerting Swedish managers of concerns, escalating issues as appropriate and closing the loop with the physicians when issues are resolved

Qualifications:

Required qualifications for this position include:

• Bachelors Degree or equivalent experience in marketing, communications, business, healthcare, education, or a related field
• Valid Washington State driver’s license
• Possession of the minimum (or greater) auto insurance coverage as mandated by the state of Washington
• Knowledge and experience in the service line (Cardiac or Neurology) is required
• Proven leadership experience and success operating in a multidisciplinary environment with physicians, staff and hospital executives
• A proven track record of increasing market-share with new and innovative technologies or services is required
• Demonstrated ability to be innovative and creative
• Possess knowledge of the local and regional competitive programs and have relationships with physicians and administrators throughout the region
• Must be s self-starter, with the ability to build trust, lead teams to gain consensus and be a team player
• Must have proven success in taking initiative in identifying opportunities and solving challenging problems
• Possesses excellent oral and written communication skills, excellent interpersonal skills, highly organized, attentive and able to multitask

Preferred qualifications for this position include:

• Masters Degree in Health or Business Administration
• Five or more years of middle to senior level management experience coordinating community outreach and marketing health care services to physicians
• Ability to document using a customer-relationship management database

About Swedish Shared Services.

Swedish is the largest, most comprehensive, nonprofit health provider in the Greater Seattle area. Our expanding network of facilities currently includes three hospital locations in Seattle, a hospital in Edmonds and the new Swedish Issaquah campus. It also consists of Swedish Medical Group’s network of primary care clinics, and affiliations with suburban hospitals and specialty clinics throughout Greater Seattle.

Each campus has a local operations leadership team, supported by centrally located and led corporate services, such as Human Resources, Financial and Information Services.

We offer a full comprehensive range of benefits — see our website for details

https://caregiver.ehr.com

Our Mission

Our nonprofit Mission is to improve the health and wellbeing of each person we serve. Our Vision is to demonstrate the highest-quality, best-value healthcare to all we serve.

About Us

Swedish is the largest nonprofit health care provider in the greater Seattle area. It is comprised of five hospital campuses (First Hill, Cherry Hill, Ballard, Edmonds and Issaquah); ambulatory care centers in Redmond and Mill Creek; and Swedish Medical Group a network of more than 118 primary care and specialty locations throughout the Puget Sound. Swedish employs more than 13,300 employees and 3,100 physicians and allied health professionals. Whether through physician clinics, education, research and innovation or other outreach, we’re committed to caring for the people in our region and beyond. Swedish is proud to be an Equal Opportunity Employer. Swedish does not discriminate on the basis of race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Project & Program Management (Non-Clinical)

Location: Washington-Seattle

Work Locations: Cherry Hill James Tower (WA197) 550 17th Ave Seattle, 98122

Req ID: 221526