Technical Operations Analyst

Job Description

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Job Description

Technical Operations Analyst

The Future Begins Here

At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet.

Bangalore, the city, which is India’s epicenter of Innovation, has been selected to be home to Takeda’s recently launched Innovation Capability Center. We invite you to join our digital transformation journey. In this role, you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement.

At Takeda’s ICC we Unite in Diversity

Takeda is committed to creating an inclusive and collaborative workplace, where individuals are recognized for their backgrounds and abilities they bring to our company. We are continuously improving our collaborators journey in Takeda, and we welcome applications from all qualified candidates. Here, you will feel welcomed, respected, and valued as an important contributor to our diverse team.

The Opportunity

As a technical operations analyst, you will be responsible for working with the operations support team on one side, and the platform teams on the other. Ensuring issues raised by the platform teams are addressed by the operations team on a timely manner and ensuring that the root cause is addressed. Also working with the DevOps team to explore automation options and sharing this with the platform team to ensure automation efforts are supported and led per the guidance.

Responsibilities

• User Support: Provide technical support and training to users, including troubleshooting.
• Documentation: Maintain accurate and detailed documentation of configurations, processes, and updates.
• Compliance: Ensure systems meet regulatory and organizational standards.
• Automation: Develop scripts or tools to automate repetitive tasks and improve system efficiency.
• Troubleshooting: Diagnose and work with the operations team to address issues ensuring good availability

Skills and Qualifications

Essential

• Proficiency in DevOps tools
• Knowledge of networking and cloud platforms (e.g., AWS, Azure).
• Familiarity with virtualization (e.g., VMware, Hyper-V).
• Strong problem-solving and critical-thinking skills.
• Communication skills for user support and cross-department collaboration.
• Certifications : ITIL, ITSM certifications would be nice to have
• Ability to adapt to a changing environment
• Proven ability to continually build job knowledge & skills
• English language proficiency, both written and spoken

Preferred

• ITIL certification
• Previous experience in a high compliance environment (Healthcare, banking)

What Takeda Can Offer You

• Takeda is certified as a Top Employer, not only in India, but also globally. No investment we make pays greater dividends than taking good care of our people.
• At Takeda, you take the lead on building and shaping your own career.
• Joining the ICC in Bangalore will give you access to high-end technology, continuous training and a diverse and inclusive network of colleagues who will support your career growth.

Benefits

It is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career. Amongst our benefits are:

Competitive Salary + Performance Annual Bonus

• Flexible work environment, including hybrid working
• Comprehensive Healthcare Insurance Plans for self, spouse, and children
• Group Term Life Insurance and Group Accident Insurance programs
• Health & Wellness programs including annual health screening, weekly health sessions for employees.
• Employee Assistance Program
• 5 days of leave every year for Voluntary Service in additional to Humanitarian Leaves
• Broad Variety of learning platforms
• Diversity, Equity, and Inclusion Programs
• No Meeting Days
• Reimbursements – Home Internet & Mobile Phone
• Employee Referral Program
• Leaves – Paternity Leave (4 Weeks) , Maternity Leave (up to 26 weeks), Bereavement Leave (5 days)

About ICC in Takeda

• Takeda is leading a digital revolution. We’re not just transforming our company; we’re improving the lives of millions of patients who rely on our medicines every day.
• As an organization, we are committed to our cloud-driven business transformation and believe the ICCs are the catalysts of change for our global organization.

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