Senior Analyst - Tech Ops & Support - CRM Ops

Job Description

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Job Description

Senior Analyst - Tech Ops & Support - CRM Ops

The Future Begins Here

At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet.

Bengaluru, the city, which is India’s epicenter of Innovation, has been selected to be home to Takeda’s recently launched Innovation Capability Center. We invite you to join our digital transformation journey. In this role, you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement.

At Takeda’s ICC we Unite in Diversity

Takeda is committed to creating an inclusive and collaborative workplace, where individuals are recognized for their backgrounds and abilities they bring to our company. We are continuously improving our collaborators journey in Takeda, and we welcome applications from all qualified candidates. Here, you will feel welcomed, respected, and valued as an important contributor to our diverse team.

The Opportunity

As a Veeva and Salesforce Operations Engineer / Sr.Analyst you will be responsible for minor enhancements, support and maintenance of CRM products. You will support end-user requests, troubleshoot and maintain the platform, deploy patches and develop small to medium enhancements. You will support the product development to ensure the platform stability, maintainability, security and performance. You will contribute to development of a cutting-edge platform that empowers our organization's digital capabilities for Patients and Healthcare Professionals.

Responsibilities

• Work with end-user requests – capture, analyze, deliver and communicate with the customers
• Troubleshoot platform incidents and problems
• Document changes according to Takeda procedures
• Following Veeva CRM and Salesforce best-practices monitor the platform and take corrective actions when the observed metrics are outside the normal range
• Develop, unit-test, integration-test and deploy small to medium enhancements. Collaborate with product team to craft clear user stories, design tests , and continuously deliver product enhancements. Document every aspect of the enhancement as reference for future maintenance and upgrades.
• Use agile engineering practices and various software development technologies in the Veeva CRM and salesforce environment to rapidly develop creative and efficient solutions that enhance the customer and employee experience.
• Suggest non-functional improvements to the CRM products to the product team and collaborate with the product team on defining non-functional capabilities of the product
• Deploy vendor patches and hotfixes, ensure proper testing of them in the non-production environment.
• Suggest ideas for continuous improvement and work with the team on their implementation

Skills and Qualifications

• Bachelor’s degree in computer science, systems analysis, product management or a related study, or equivalent experience.
• 3+ years of experience operating software focused on Veeva CRM with orientation towards or aptitude to learn Salesforce-based technologies.
• Experience with IT Service Management framework, and tools like ServiceNow
• Familiarity with Jira tools is a plus
• Development experience on Veeva CRM or Salesforce platform is a must
• Ability to continuously enhance own skills.
• Ability to write and speak in the English language.

What Takeda Can Offer You

• Takeda is certified as a Top Employer, not only in India, but also globally. No investment we make pays greater dividends than taking good care of our people.
• At Takeda, you take the lead on building and shaping your own career.
• Joining the ICC in Bangalore will give you access to high-end technology, continuous training and a diverse and inclusive network of colleagues who will support your career growth.

Benefits

It is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career. Amongst our benefits are:

Competitive Salary + Performance Annual Bonus

• Flexible work environment, including hybrid working
• Comprehensive Healthcare Insurance Plans for self, spouse, and children
• Group Term Life Insurance and Group Accident Insurance programs
• Health & Wellness programs
• Employee Assistance Program
• 3 days of leave every year for Voluntary Service in additional to Humanitarian Leaves
• Broad Variety of learning platforms
• Diversity, Equity, and Inclusion Programs
• Reimbursements – Home Internet & Mobile Phone
• Employee Referral Program
• Leaves – Paternity Leave (4 Weeks) , Maternity Leave (up to 26 weeks), Bereavement Leave (5 days)

About ICC in Takeda

• Takeda is leading a digital revolution. We’re not just transforming our company; we’re improving the lives of millions of patients who rely on our medicines every day.
• As an organization, we are committed to our cloud-driven business transformation and believe the ICCs are the catalysts of change for our global organization.

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