Implementation Specialist (German Speaker) - DACH Market - Berlin

Job Description

Aircall is the world’s leading integrated customer communications and intelligence platform for growing businesses. Trusted by over 20,000 companies worldwide, Aircall unifies voice and digital channels into one seamless platform, offering one-click integrations with leading CRMs and over 100 business tools. With real-time, AI-powered insights and feedback, AI agents, and automation, we help sales and support teams save time on routine tasks, uncover opportunities, and deliver exceptional customer experiences. With a global team of 600+ across nine offices, Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City, Aircall is transforming how businesses connect with their customers, driving smarter conversations, deeper relationships, and measurable success. How We Work at Aircall: At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in About the Role: We are looking for a Implementation Specialist (German-speaking) to join our team in Berlin/Paris and manage the onboarding of customers across the DACH and EMEA markets. You will be the first point of contact for new customers — your mission is to ensure they’re set up for success and ready to unlock the full value of Aircall.

Key Responsibilities:

• Manage the onboarding process for a portfolio of new customers across DACH and broader EMEA
• Collaborate with Sales to gather the right context and ensure a smooth transition into onboarding
• Understand each customer’s business needs to implement tailored solutions
• Conduct product training and setup sessions to ensure customers are confident using Aircall
• Handle onboarding tasks such as account configuration, integrations, and testing of the telephony setup
• Proactively communicate with customers to drive adoption and early value
• Identify and escalate any technical challenges in collaboration with Support and Product
• Collect and share customer feedback to help improve the onboarding experience
• Continuously improve internal processes and documentation to scale implementation excellence

Qualifications:

• Native or bilingual proficiency in German , and fluency in English is required (French is a plus)
• 1+ year experience in Customer Success, Onboarding, Account Management, or similar client-facing roles
• Comfortable onboarding customers on a SaaS product; tech curiosity is a big plus
• Strong problem-solving skills and a solutions-oriented mindset
• Excellent written and verbal communication skills
• Experience working in a fast-paced, customer-centric environment
• Passionate about delivering outstanding customer experiences

Aircall is constantly moving forward. We’re building new roads to complete our journey, and we’re taking people with us who have the same builder mentality. Let’s grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights. We’re creating a place where great people trust one another and thrive together. People flourish at Aircall and now is the time to be part of the team and the journey we’re on. Why join us? 🚀 Key moment to join Aircall in terms of growth and opportunities 💆‍♀️ Our people matter, work-life balance is important at Aircall 📚 Fast-learning environment, entrepreneurial and strong team spirit 🌍 45+ Nationalities: cosmopolite & multi-cultural mindset 💶 Competitive salary package & benefits DE&I Statement: At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn. Want to know more about candidate privacy? Find our Candidate Privacy Notice here. Apply for this job