VP, Corporate Communications Manager – C13 (Hybrid)

Job Description

Enterprise Services and Public Affairs (ESPA) team seeks to enhance and protect the reputation of Citi, its businesses and the brand through direct and indirect communication with Citi's various stakeholders, including our colleagues. The Global Communications team is a nimble team in ESPA that covers a broad scope of responsibilities, ranging from Executive communications and public engagements to quarterly earnings and corporate reputation programs as well as communications that support our lines of business. The nature of the work provides a dynamic environment where members of the team serve as company spokespeople to media, drive engagement with colleagues and develop external and internal digital communications for a global workforce. Within Citi, the team works with many internal partners, including senior leadership, and regularly coordinates closely with other members of the ESPA team across the world.

This is a high energy, hardworking and affable team that values colleagues who can anticipate what needs to get done and act accordingly, are quick thinkers and can problem solve matters that arise unexpectedly, are intellectually curious, and who have high professional standards, strong judgment and thoughtful work product. We bring a client service attitude to our work at all times and always strive to be energetic and maintain a good sense of humor.

Responsibilities:

As a key member of the CEO & Enterprise Communications team, you will play a pivotal role in shaping and executing internal and external communications strategies for Citi's CEO and key enterprise initiatives. This includes developing high-visibility communications materials, supporting strategic planning and cross-team coordination and managing high-profile engagements. Your responsibilities will include:

• Help develop and execute CEO communications strategy both internally and externally during an important time for the bank, financial services industry and global economy
• Draft a wide range of communications materials, including CEO engagement plans, media and speaking engagement briefing documents, internal talking points, video scripts and social media content
• Work directly with the office of the CEO to ensuring alignment across all CEO activities, priorities and preparation plans, serving as a key liaison between Jane’s office and the CEO communications team
• Partner with internal teams, subject matter experts, external agencies and peer communications teams to drive communications initiatives – from event planning and project management to execution and amplification across Citi channels internally and externally
• Manage the CEO's LinkedIn presence and social media strategy, including drafting and posting content, collaborating with internal teams to source content and imagery, and monitoring engagement trends
• Support high-profile enterprise-wide events such as the World Economic Forum (WEF) in Davos, the Milken Institute Global Conference, Investor Day and the CEO's Client Leaders Forum
• Engage with reporters, handle media inquiries, and prepare briefing materials for CEO communications engagements
• Assist in managing issues and crisis communications that have potential reputational impact
• Leverage quantitative and qualitative insights to inform decisions, measure success and refine communications activities for the CEO and key firmwide initiatives

Qualifications:

• Bachelor’s degree in business management, communications, marketing or another related field
• 6+ years’ relevant experience in corporate communications, preferably within a global company or agency. Financial services experience is a plus
• Proven track record of developing and executing successful communications strategies for C-suite/senior executives
• Experience managing social media platforms for senior leaders
• Strong relationships with members of the media, particularly financial and business journalists
• Ability to thrive in a fast-paced, high-pressure environment, with demonstrated sound judgment and decision-making skills during crises
• Excellent written and verbal communication skills, with the ability to tailor messages to a range of internal and external audiences
• Strong project management and organizational skills, including the ability to manage multiple projects simultaneously and meet tight deadlines
• Proactive, detail-oriented, and highly organized, with a strong work ethic and a positive attitude
• Team player with the confidence to take the lead when necessary, while remaining flexible to support team members as needed
• Creative thinker with a passion for developing innovative and impactful communications solutions

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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