Change Management Manager

Job Description

Are you looking for a career move that will put you at the heart of a global financial institution? By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

As part of the HR Organisational Readiness team, the Change Management Manager plans and executes strategies to drive successful adoption of HR-sponsored change initiatives across the firm - typically supporting multiple projects concurrently. This role partners with project teams to evaluate the impact of changes to processes, policies, and/or technology. This role is then responsible for designing strategies to prepare impacted stakeholders and delivering tactics such as communications, training, and help resources with support from Change Management Analysts.

The ideal candidate is energised by change and understands how to influence others to adopt changes. Working independently, maintaining effectiveness during ambiguity, and developing strong partnerships with stakeholders will be key to success in this role. While not a people manager role, this role provides day-to-day direction to Change Management Analysts supporting them, including providing feedback and coaching on tactical deliverables.

What you'll do:

• Evaluate project scope to identify impacted stakeholders and change impacts.
• Develop change management strategies that consider stakeholder engagement, communications, training, inquiry support, gathering feedback, and managing resistance.
• Work with project team to execute tactics that may include communications, help materials, training, information sessions, or videos.
• Support project team in identifying and managing risks/issues that may impact change adoption.
• Identify key metrics to measure impact and outcomes of change management strategy.
• Partner with other change management and/or communications teams (where applicable) to align on strategy and partner on execution of tactics.

What we'll need from you:

• Experience leading projects or delivering programs related to technology adoption, process improvement, change management or communications.
• Exceptional verbal and written communication skills - Ability to create detailed, high-quality content for different stakeholder groups. Ability to verbally present in a clear and compelling way.
• Strong relationship building and consulting skills. Ability to interact with senior, global leaders to problem solve and influence outcomes.
• Ability to partner across different teams to identify opportunities and develop solutions. Ability to influence without direct authority in order to ensure success.
• Comfortable using Excel and PowerPoint. Able to analyze and summarise data in order to make recommendations and prepare high-quality presentations.
• Ability to manage change and work through ambiguity are critical for success in the role.
• Bachelors Degree or equivalent experience

What we can offer you

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
• A discretional annual performance related bonus
• Private medical insurance packages to suit your personal circumstances
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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