Agency & Trust Operations Analyst

Job Description

The Agency & Trust Operations Analyst 2 is an intermediate level position responsible for processing client instructions in coordination with other Operations - Transaction Services team. The overall objective of this role is to facilitate the settlement and investigation of agency and trust client transactions.

This position will support LATAM agency and trust clients
Responsibilities:

• Process client instructions, provide analytic input in the operative systems according to client instruction.
• Identify and resolve agency and trust client issues, and make process improvement recommendations to leadership
• Analyze moderately complex reports to satisfy management requirements, aid in control activities, and contribute to the launch of product services
• Monitor and suggest solutions to errors to minimize risk to the bank, through an intermediate knowledge of procedural requirements
• Escalate transaction processing issues to the appropriate department and collaborate on a solution
• Design and analyze moderately complex reports, in coordination with standards set by direct leadership
• Assist with control activities, and the launch of new products and services
• Ensure processes adhere to audit and control policies
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years of relevant experience
• Fundamental understanding of banking products, accounting and regulatory policies
• Proven ability to perform various concurrent activities/projects in a high-risk environment
• Ability to work in a fast-paced environment

Education:

• Bachelor’s Degree/University degree or equivalent experience in Business, Accounting, or Finance
• Basic/ Intermediate English level, Portuguese is a most

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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