Account Executive - Collaboration (Customer Experience)

Job Description

職種概要

シスコシステムズでは、Webexを活用した最先端のカスタマーエクスペリエンス(CX)ソリューションを法人向けに提案・推進するアカウントエグゼクティブを募集しています。本ポジションは、法人の大手企業に対するセールス活動を通じて、AI主導のコラボレーションアーキテクチャ事業を成長させるための重要な役割を担います。

業務内容

• CXおよびコンタクトセンターの知識を活用 したソリューション提案営業を実施。
• 法人大手企業の役職者レベル(CxO、IT部門責任者など)とのハイタッチ営業活動を通じ、信頼関係を構築。
• シスコの「Webex Customer Experience Solutions」を中心とした提案営業を推進し、顧客の課題解決および価値提供を実現。
  • 例:Webex AI Agent、Cisco AI Assistant、コンタクトセンター向けAIソリューションなど。
• AIやジェネレーティブAIを用いたイノベーションを活用し、顧客体験の改善および業務効率の向上を支援。
• 顧客ニーズを深く理解し、長期的なアカウントプランを策定し実行。
• パートナーや社内の関係部門(エンジニアリング、マーケティング、カスタマーサクセスチームなど)と連携し、提案活動を推進。
• 営業目標(売上、利益率など)の達成に向けた戦略の立案および実行。

応募資格

• 法人営業の経験(目安として5年以上)。特に 大手企業の役職者レベル(CxO、部長クラスなど)とのハイタッチ営業経験 をお持ちの方。
• IT業界(特にネットワーク、コラボレーション、クラウドサービス分野)でのセールスまたは関連経験。
• ソリューション型営業スキル(顧客課題を理解し、適切なソリューションを提案できる能力)。
• 卓越したコミュニケーションスキルおよび交渉力。
• 日本語での高いビジネスレベルの会話・文章作成能力。

• CX(カスタマーエクスペリエンス)やコンタクトセンター業界 に関する知識または営業経験。
• Webexや他社コラボレーションツール(Zoom、Microsoft Teamsなど)の活用経験。
• AIソリューション(ジェネレーティブAI、LLMなど)の利用経験または知識。
• 英語でのビジネスコミュニケーション能力(グローバルチームとの連携経験があれば尚可)。

Overview

Cisco Systems is seeking an Account Executive to drive the growth of our AI-powered Customer Experience (CX) solutions, leveraging the Webex platform. This role focuses on delivering innovative collaboration solutions to large enterprises while building strong relationships with executive-level stakeholders.

Responsibilities

• Conduct high-touch sales engagements with executives (e.g., CxOs, IT leaders) at large enterprise customers.
• Promote and sell Cisco’s Webex Customer Experience Solutions , addressing customer challenges and delivering value.
  • Examples include Webex AI Agent, Cisco AI Assistant, and AI-driven contact center solutions.
• Leverage AI and generative AI technologies to improve customer experiences and optimize operational efficiency.
• Develop a deep understanding of customer needs to create and execute long-term account plans.
• Collaborate with internal teams (engineering, marketing, customer success, etc.) and external partners to drive project success.
• Strategize and execute plans to achieve sales targets, revenue goals, and profitability metrics.

Qualifications

• Minimum of 5 years of experience in B2B sales, with a proven track record of high-touch engagement with executive-level stakeholders (e.g., CxOs, directors).
• Strong background in IT sales, particularly in networking, collaboration, or cloud services.
• Excellent solution-selling skills, with the ability to understand customer challenges and propose tailored solutions.
• Outstanding communication and negotiation skills.
• Proficiency in business-level Japanese, both written and verbal.

• Knowledge or sales experience in Customer Experience (CX) and the contact center industry .
• Experience with collaboration tools such as Webex, Zoom, or Microsoft Teams.
• Familiarity with AI technologies, including generative AI and large language models (LLMs).
• Business-level English communication skills, with experience working in global teams.
• Why Join Us?
• Work on groundbreaking AI technologies that are shaping the future of CX.
• Thrive in a global, innovative environment with opportunities for career growth.
• Enjoy a flexible work culture that values work-life balance.

#WeAreCisco (This is the Standard and cannot be changed)

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!