Business Analyst

Job Description

At Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us.
ABOUT THIS ROLE
In this role, you will provide analytical solutions and insights to support strategic decision-making across customer service, product and business development teams. Demonstrating your commitment to Audible and Amazon leadership principles, you will work with customer service stakeholders as a trusted analytical partner, using data to guide business decisions and strategy development. You will support various initiatives through structured analyses, helping stakeholders form data-driven strategies for customer targeting, messaging, content, and value propositions. You will design and execute analyses to maximize business value, manage multiple projects simultaneously, and drive continuous improvement in analytical processes.
ABOUT YOU
You are able to work with limited guidance, handle multiple projects concurrently, maintain relationships with stakeholders, and own deliverables end to end. You think both tactically and strategically, develop insightful analyses, communicate findings clearly to various audiences, and work effectively in cross-functional teams.
As a Business Analyst, you will...
- Deliver regular reporting and insights through leadership reviews (MBRs, QBRs)
- Develop and maintain analytics solutions to support team goals and inform business decisions
- Conduct diagnostic analyses of customer behavior (churn, engagement, listening, sales, etc.), customer needs (pricing, content, experience), and business propositions
- Design and execute analyses to support business objectives such as Churn Reduction, Revenue Optimization, Member-LTV maximization, and Campaign Optimization
- Partner with stakeholders to identify opportunities for process improvement and drive efficiencies
- Analyze impact of mandates and special initiatives on customer service reporting and identify changes and improvements to be made
- Create and optimize reporting systems, leveraging readily available data and exploring new data sources
- Apply advanced transformations within spreadsheets, SQL, or other relevant tools
ABOUT AUDIBLE
Audible is the leading producer and provider of audio storytelling. We spark listeners’ imaginations, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers daily lives. We are a global company with an entrepreneurial spirit. We are dreamers and inventors who are passionate about the positive impact Audible can make for our customers and our neighbors. This spirit courses throughout Audible, supporting a culture of creativity and inclusion built on our People Principles and our mission to build more equitable communities in the cities we call home.