Senior IT Support Engineer, Quality and Laboratory Systems

Job Description

Job Title: Senior IT Support Engineer, Quality and Laboratory Systems

• Work Location: Manyata Tech Park, Bangalore, India
• Work Schedule: Three days on-site, two days remote (3/2)
• Career Level: D3 – Individual Contributor position.

Introduction to role

Are you ready to make a difference in the world of rare diseases? At Alexion AstraZeneca Rare Disease, we are committed to transforming lives by innovating and creating meaningful value for patients and families. Our diverse team is our strength, driving breakthroughs that matter. As a Senior IT Support Engineer, you'll play a pivotal role in supporting Laboratory and Quality IT systems, ensuring operational efficiency and streamlining processes to meet our strategic goals.

Accountabilities

As a Senior IT Support Engineer, Quality and Laboratory Systems, your responsibilities will include:

• Managing and leading a team of IT specialists supporting quality and laboratory systems
• Coordinating service delivery, ensuring alignment with SLAs and maintaining high customer happiness
• Accountable for incident, request, and problem management for quality and laboratory systems
• Accountable for security, system administration, configuration, and continuity management for quality and laboratory systems
• Serving as the main contact for senior collaborators in the Quality function
• Leading continuous improvement initiatives and driving adoption of standard methodologies
• Managing vendor relationships and contracts for key systems
• Leading all aspects of budget and resource allocation for the support team
• Ensuring compliance with GxP regulations and company policies
• Driving data integrity and security initiatives across supported systems
• Collaborating with global IT teams for aligned service delivery and information exchange

Essential Skills/Experience

• Bachelor's degree in Computer Science, Information Technology, Science, Engineering or a related field.
• 8+ years of proven experience in IT service management, with at least 3 years in a leadership role within the GxP Quality and Laboratory Systems Domain
• Proficient in ITIL principles and IT service management standard processes (e.g. ITIL 4 certification)
• Experience (1-3 years) of Stakeholder Relationship and Communication Management
• Direct experience working with the following systems:
• Laboratory Information Management Systems (e.g. LabWare LIMS)
• Lab Execution Systems (e.g. Biovia ONE Lab LES)
• Chromatography Data Systems (e.g. Empower 3 CDS)
• Scientific Data Management Systems (e.g. Waters NuGenesis SDMS)
• Computer Systems Validation and GAMP 5 experience
• Experience of Administering On-Premises Infrastructure and Cloud Hosting
• Experience with Administration of Segregated Lab Networks, IT/OT integration and IT Endpoint Asset Management

Desirable Skills/Experience

• Master’s Degree in Computer Science, Information Technology, Science, Engineering, or a related field, or equivalent experience.
• Cloud Certification (e.g. AWS, Azure)
• Six Sigma or Lean certification
• Analytical Instrument Validation and USP 1058 experience
• Knowledge of emerging technologies like AI/ML in regulated environments
• Experience with data visualization and analytics tools
• Customer focused with high enthusiasm and energy
• Excellent communication, analytical, and decision-making skills
• Self-starter with the ability to work independently
• Experience working with global, multi-cultural teams

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

At AstraZeneca's Alexion division, we champion diversity and foster an energizing culture where new ideas thrive. Our commitment to inclusion ensures that life-changing innovations can come from anywhere. We celebrate each other's successes and take pride in giving back to our communities. Here, your career is more than just a path; it's a journey to making a difference where it truly counts.

Ready to make a difference? Apply now to join our team!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.