IT Service Management Senior Analyst, Quality and Laboratory Systems

Job Description

Job Title: IT Service Management Senior Analyst, Quality and Laboratory Systems

• Work Location: Manyata Tech Park, Bangalore, India
• Work Schedule: Three days on-site, two days remote (3/2)
• Career Level: D3 – Individual Contributor position.

Introduction to role

Are you ready to make a difference in the world of rare diseases? At Alexion AstraZeneca Rare Disease, we are committed to transforming lives by innovating and delivering meaningful value to patients and families. Our diverse team is our strength, driving breakthroughs that impact lives. Join us in a role where your work will directly contribute to the advancement of life-changing medicines.

Accountabilities

In this pivotal role, you will be responsible for IT support and service administration for Laboratory and Quality IT systems within Alexion's Quality and Manufacturing Science and Analytical Technology (MSAT) functions. As a key contact for these functions, you will oversee BAU service management, IT support, upgrades, and minor enhancements, collaborating with external partners and vendors. Your efforts will drive operational efficiency through lean digital solutions and processes.

Essential Skills/Experience

• Bachelor's degree in Computer Science, Information Technology, Science, Engineering or a related field.
• 8+ years of experience in IT service management within the GxP Quality and Laboratory Systems Domain
• Strong knowledge of ITIL principles and IT service management best practices (e.g. ITIL 4 certification)
• Experience (1-3 years) of Stakeholder Relationship and Communication Management
• Direct experience working with the following systems:
• Document Management Systems (e.g. Veeva Vault QualityDocs, ZenQMS)
• Quality Management Systems (e.g. Veeva Vault QMS, Sparta TrackWise QMS)
• Validation Lifecycle Management Systems (e.g. ValGenesis and Kneat Gx)
• Computer Systems Validation and GAMP 5 experience
• Proficiency in quality management processes and regulatory requirements.
• Experience of Administering On-Premises Infrastructure and Cloud Hosting
• Experience with Administration of Segregated Lab Networks and IT Endpoint Asset Management

Desirable Skills/Experience

• Master’s Degree in Computer Science, Information Technology, Science, Engineering or a related field.
• Cloud Certification (e.g. AWS, Azure)
• Six Sigma or Lean certification
• Knowledge of emerging technologies like AI/ML in regulated environments
• Demonstrable leadership in managing multiple system and data initiatives
• Customer focused with high enthusiasm and energy
• Excellent communication, analytical, and decision-making skills
• Self-starter with the ability to work independently
• Experience working with global, multi-cultural teams

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

At AstraZeneca's Alexion division, we champion diversity and foster an energizing culture where new ideas thrive. Our commitment to inclusion ensures that life-changing innovations can come from anywhere. We celebrate each other's successes and take pride in giving back to our communities. Here, your career is more than just a path; it's a journey to making a difference where it truly counts.

Ready to make a difference? Apply now to join our team!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.