Account Manager

Job Description

About the Role:

We are looking for an Account Manager to oversee the implementation and adoption of RightSource products for assigned clients, ensuring a seamless onboarding experience. In this role, you will work closely with clients to understand their needs, provide best-practice guidance, and address any issues to ensure successful integration and engagement with site staff. As the primary support contact, you will build strong client relationships, establish trust, and prioritize exceptional customer satisfaction through responsive, high-quality support.

What You’ll Do:

• Guide and advise new and existing clients and site staff on RightSource software
• Provide operational best practices and procedures to ensure successful implementation of services
• Serve as the client’s first point of contact for the RightSource team after signed addendum is received
• Responsible for introductory procedures, including sending welcome emails and scheduling kick-off activities
• Develop kick-off presentation tailored to the client and the client’s selected services and products
• Manage the Go-Live Calendar and Tracker
• Build rapport with clients, coordinates weekly calls, creates Go-Live timeline, performs trainings, and coordinates schedule
• Ensure proper set up of properties within RightSource software
• Research, analyze, and resolve RightSource software and compliance service issues, identifies when client issues need escalation, and determines the appropriate support resources for problem resolution
• Review documentation to ensure that requested/required documentation has been received for all properties within scope
• Effectively communicate with client contacts to answer questions and respond to general inquiries, communicate updates and changes across all cross-functional teams as well as key stakeholders; follow up on outstanding items and ensures resolution
• Ensure proper tracking of escalated issues, log cases, and create documentation for issue resolution
• Maintain knowledge of RightSource software and affordable housing programs
• Perform special projects as needed
• Occasional travel may be required

Who You Are:

• Bachelor’s degree in business management or a related field; or an equivalent combination of education and experience
• Two plus (2+) years of experience with LIHTC, HUD, and other affordable housing programs
• Excellent written and verbal communication skills
• Ability to work individually as well as collaborate within a team environment to achieve set goals
• Ability to meet critical deadlines and prioritize multiple tasks in a fast-paced environment
• Independent sound decision making and problem-solving skills
• Aptitude for learning new technology
• Flexibility and the ability to manage changing priorities
• Proven people skills and the ability to be personable and professional
• Client-centered commitment and focus

Ideal to Have:

• Industry certification for Section 8 and Tax Credit housing programs

Real Estate runs on Yardi. About Us:

Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We’ve created a team of over 9,000 employees in over 40 locations around the globe dedicated to making great real estate software products. We offer a dynamic work environment, comprehensive training programs, and abundant opportunities for career growth.

Discover the Yardi Difference:

Yardi is more than just a software company – we are dedicated to creating a positive impact in our communities. Annually, Yardi extends philanthropic support to organizations chosen by our employees. Our team has contributed to over 350 nonprofits globally, demonstrating our commitment to various causes and communities.

Our award-winning culture, consistently recognized by Glassdoor's prestigious "Best Place to Work", fosters support, collaboration, and growth. We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements.

#TeamYardi #YardiCareers

Annual compensation range: $68,640 - $76,500

All submissions for open positions should be received through Yardi’s applicant portal, accessed from Yardi’s corporate website.

EOE/Race/Gender/Disability/Vets

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