GBS Content and Omnichannel - Director Service Delivery Germany and WESE

Job Description

About AstraZeneca:
AstraZeneca is a global bio-pharmaceutical company headquartered in Cambridge, UK. We focus on supporting our sales and marketing teams through centralized capabilities in digital content, campaign management, business analytics, and commercial excellence.

Role Overview:
We are seeking an experienced Director of Content and Omnichannel Service Delivery to lead and optimize our commercial operations across Germany and the WESE area. This pivotal role will focus on implementing omnichannel strategies to enhance customer experiences, drive our Growth Through Innovation initiatives, and support our local market companies.

Key Responsibilities:

• Own the delivery of content and omnichannel services for our commercial teams in Germany and the WESE region.
• Work collaboratively with senior stakeholders and GBS Business Partners.
• Manage a team of approximately 10 FTEs, ensuring AstraZeneca continues to be a great place to work.
• Develop and execute the GCS content and omnichannel services strategy.
• Lead adoption processes, leveraging data to refine approaches for improved outcomes.

Defined Accountabilities:

• Act as a lead for service delivery outcomes in the Germany and WESE markets.
• Communicate overall GCS service adoption and identify improvement opportunities.
• Understand and report on market trends, providing feedback to therapeutic area brand teams.
• Ensure compliance with AstraZeneca’s policies, managing communications and change management activities.

Skills and Expertise:

• Proven track record of cross-functional collaboration and stakeholder alignment.
• Experience in developing and implementing omnichannel and digital strategies.
• Strong leadership and capability in optimizing team performance.
• High emotional intelligence, strategic thinking, and excellent communication skills.
• Comprehensive understanding of digital marketing and commercial acumen.

Success Measures:

• Adoption, CSAT (Net Promoter Score), value delivery, and achieving content and omnichannel OKRs.

Essential Requirements:

• Bachelor’s Degree.
• Demonstrated leadership and team-building skills.
• Significant experience in pharmaceutical/biotechnology, with strategic digital marketing and commercial leadership skills.
• Fluent in Business English.

Preferred Qualifications:

• Experience in digital delivery and processes.
• MBA or advanced scientific degree.

Travel:

• Expect up to 25% global and domestic travel.

Why AstraZeneca?
Join AstraZeneca where you’ll play a pivotal role in channeling our scientific capabilities to make a positive impact on changing patients’ lives. Working here means being entrepreneurial, thinking big, and working together to make the impossible a reality.

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.