Assistant Vice President, Product Management

Job Description

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citi Global Wealth (CGW) brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra-high net worth to family offices. The strategies we create help our clients maintain liquidity while maximizing yields, transact in foreign currency and across borders, and manage fluctuating expenses or cash flow. We are uniquely suited to helping our clients meet their banking needs across regions through our global network.

We’re currently looking for a high caliber professional to join our team as Assistant Vice President, Product Management (Card Portfolio Management – PayAll) - Hybrid (Internal Job Title: Assistant Vice President, Product Management - C12) based in Hong Kong. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• We empower our employees to manage their financial well-being and help them plan for the future.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

Assistant Vice President, Product Management (Card Portfolio Management – PayAll) is an intermediate level position responsible for the development of product plans, strategies and tactics in coordination with the Product Management team. The overall objective of this role is to coordinate the promotion of products to develop new markets, increase share of market and obtain competitive position.

In this role, you’re expected to:

• Conceptualize and launch innovative programs/marketing campaigns. Monitor and review performance to continuously improve on KPIs.
• Analyze market trend and gather market intelligence including relevant customer, competitor, industry and data insights to identify trends, threats, and opportunities to help refine product strategies
• Participate in day-to-day product management for core products such as product delivery, client experience, and client communication strategies as well as help the team prioritize, negotiate, and remove obstacles to achieve business results
• Execute client value propositions, positioning, segmentation, pricing, targeting, channel strategies, and competitive differentiation to achieve preferred status as a partner to Citi clients
• Collaborate with key stakeholders on campaign development and execution
• Lead end-to-end project management of technology enhancements, including requirements gathering, sprint planning, UAT, and post-launch optimization
• Act as a liaison between technical teams, business, and senior stakeholders, ensuring alignment on priorities and timelines and business goals.
• Track and report on project milestones, risks, timeline to stakeholders
• Monitor KPIs (sales, revenue, usage, customer satisfaction), analyze trends in performance and execute strategies to meet target
• Build financial models to forecast revenue, costs, profitability for new product enhancements.
• Perform deep-dive financial analysis to help refine pricing strategies and improve margin
• Contribute to achievement of acquisition targets, product financial performance, revenue performance, and expense management goals as well as oversee identification and execution of opportunities and gaps business plans
• Implement team procedures, client problem resolution, and client management
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• Bachelor's/University degree or equivalent experience
• Relevant experience managing complex tech projects (Agile/scrum methodologies, Jira/Confluence tools)
• Proven ability to manage stakeholders at all levels (e.g. reporting progress upward to executives, motivating downward with project teams)
• Knowledge of marketing, credit, acquisitions, product development, and/or analytics
• Strong financial acumen with proven ability to manage P&L
• Ability to work unsupervised and adjust priorities quickly as circumstances dictate
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Consistently demonstrates clear and concise written and verbal communication
• Customer oriented with strong analytical and problem solving skills, attention to detail
• Strong business acumen and analytical ability, demonstrating flexibility when addressing shifting or competing priorities
• Strong in English and Chinese writing and speaking

Candidate with less experience will also be considered for Officer, Product Management Analyst role.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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