Associate Technical Account Manager

Job Description

About the Role:

We are looking for individuals with a solid foundation in accounting principles and a customer-service mindset to join our Revenue IQ team as Associate Technical Account Managers (ATAMs). As an ATAM for Yardi's Revenue IQ product, you will play a critical role in working closely with clients, providing support, and delivering training on Yardi's Revenue IQ integrated solution. Yardi's Revenue IQ is a powerful and innovative solution designed to streamline and optimize revenue management in the real estate industry. With Revenue IQ, property management professionals can effectively analyze market conditions, set optimal rental pricing, and maximize revenue for their assets. Your customer-centric focus will be instrumental in supporting and training clients to achieve their asset goals and objectives.

What You’ll Do:

• Manage a portfolio of clients and ensuring their success by diligently working towards asset goals and objectives.
• Utilize your strong follow-up and communication skills to conduct regular weekly calls with clients, reviewing pricing performance, and providing valuable recommendations for improvement.
• Project manage, actively monitoring progress, tracking activities, resolving problems, and generating progress reports to keep stakeholders informed.
• Leverage your troubleshooting skills to provide help desk support to clients, ensuring their inquiries and issues are resolved promptly and effectively.
• Demonstrate your strong analytical skills by preparing technical reports that collect, analyze, and summarize information and trends, helping clients make data-driven decisions.
• Attend educational workshops, staying up to date with industry publications, establishing personal networks, benchmarking best practices, and actively participating in professional societies.
• Collaborate closely with other team members, offering assistance with client requests, providing setup support, and ensuring seamless team coverage.

Who You Are:

• Bachelor's degree in Business Administration, Math, Economics, or related field, or equivalent experience.
• High comfort level with troubleshooting and problem-solving, allowing you to address client issues promptly.
• Customer service mindset and the ability to develop strong working relationships with clients.
• Flexibility and the ability to adapt to changing priorities, ensuring effective management of tasks and responsibilities.

Helpful to have:

• Experience in Property Management and/or Revenue Management in the Multifamily industry.

Real Estate runs on Yardi. About Us:

Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We’ve created a team of over 9,000 employees in over 40 locations around the globe dedicated to making great real estate software products. We offer a dynamic work environment, comprehensive training programs, and abundant opportunities for career growth.

Discover the Yardi Difference:

Yardi is more than just a software company – we are dedicated to creating a positive impact in our communities. Annually, Yardi extends philanthropic support to organizations chosen by our employees. Our team has contributed to over 350 nonprofits globally, demonstrating our commitment to various causes and communities.

Our award-winning culture, consistently recognized by Glassdoor's prestigious "Best Place to Work", fosters support, collaboration, and growth. We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements.

Join us as an ATAM for Yardi's Revenue IQ product and be part of a rewarding and fulfilling career at Yardi. Apply now!

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All submissions for open positions should be received through Yardi’s applicant portal, accessed from Yardi’s corporate website.

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