VP Operations Resilience Markets & Services Officer (Hybrid)

Job Description

Individuals in Operational Risk establish and manage operational risk policies, propose strategies, and governance processes designed to minimize losses from inadequate controls, fraud, and potential bankruptcy. This includes supervision over technology operational risk, cyber risk, and fraud risk. These individuals are also responsible for the development of tools and infrastructure that support fraud monitoring and prevention, using advanced analytical and statistical skills to identify policy gaps and recommend changes to current policies. This role is crucial to the company as it fortifies against potential operational risks, thereby protecting the company's financial stability and reputation, and contributing towards the overall business resilience and success.

Responsibilities:

• Provide strategic support in the formulation and implementation of operational risk management policies and procedures, prioritizing resilience and third-party risk management.
• Drive the identification, measurement, monitoring, and management of residual and emerging risks, ensuring consistent practices across the organization.
• Champion continuous improvement initiatives, incorporating lessons learned from resilience tests, simulations, and third-party risk analysis.
• Act as a liaison with internal and external stakeholders, fostering effective collaboration in risk management.
• Oversee and challenge key risk indicators and material operational risks, ensuring resilience and third-party risks stay within defined Risk Appetite parameters.
• Lead oversight reviews, addressing root causes of unintended losses and ensuring policy and regulatory compliance in resilience and third-party risk management.
• Assess the effectiveness of business and technology capabilities and controls across the organization, promoting the implementation of sound risk management processes.
• Develop, implement, and analyze reports to identify excessive risk areas, ensuring the effectiveness of risk mitigation efforts involving third parties.
• Facilitate the dissemination of operational risk management best practices, raising awareness of resilience and third risk-party among all staff.
• Assist risk management team leaders in staff development, fostering a high level of competence and morale in operational risk management.
• Support oversight activities of first Line of Defense entities that have responsibility for Business Disruption & Safety Risk; including Crisis Management, Continuity of Business processes, People and Premises safety risk, as well as the physical aspects of Climate Risk
• Is an enthusiastic and early adopter of change; takes ownership for helping others see a better future and stay positive during uncertainty.
• Demonstrates and inspires curiosity in seeking new ways to overcome challenges; actively applies learning from failures.
• Challenges self and others to seek out and communicate alternative views even when unpopular; welcomes diverse ideas to improve outcomes.
• Acts as a change catalyst by identifying and helping others see where new ideas could benefit the organization.
• Proactively seeks to understand and act in alignment with organizational decisions; helps others prioritize team and enterprise success over their own personal agenda
• Focuses on highest-priority work aligned to business goals; helps others effectively manage competing priorities.
• Proactively identifies opportunities to streamline work; creates process improvements that enhance efficiency for self and the team.
• Takes personal accountability for escalating, identifying, and managing potential risk; implements controls that enhance the client experience and operational effectiveness.
• Anticipates problems and proactively identifies solutions that address the root causes and result in meaningful improvements.
• Sets high expectations and invests the necessary effort to deliver excellence and exceed performance goals.
• Role-models and helps others to do the right thing for clients and Citi in all situations, even when difficult
• Engages key stakeholders early and often and actively looks for opportunities to improve collaboration in achieving common goals.
• Proactively seeks out opportunities to volunteer in Citi programs that support the community; advocates for solutions that meet the needs of Citi’s clients and the community.
• Enthusiastically promotes the unique needs and preferences of colleagues; makes active commitment to help colleagues achieve balance, well-being, and development.
• Leverages varied networks to recruit diverse talent; advocates for colleagues with diverse skillsets, styles, and experiences to gain career opportunities.
• Empathetically listens and understands others’ positions before acting on issues; works to amplify voices that are minimized in the workplace
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards

Qualifications:

• 6-10 years of experience
• Understanding of Third Party Risk management lifecycle and risk assessment processes.
• Thought leadership and clarity in presenting ideas to senior management.
• Proven technical knowledge of resilience and Third-Party Risk principles and processes, to include up to date knowledge of current technology solutions, including Cloud.
• Experience in implementing risk processes across a large and diverse organization.
• Knowledge of regulatory requirements underpinning resilience and the Third-Party Risk Management and Outsourcing Lifecycle (OCC/FRB/EBA/PRA/MAS, etc.).
• Excellent analytical skills to interpret and present complex data.
• Proficiency in the use of MIS and other risk management tools
• Excellent project management skills to oversee risk reviews and mitigation efforts.
• Strong communication skills to provide counsel and collaborate with various stakeholders
• Ability to challenge and scrutinize established practices.
• Strong collaboration skills to work with different risk SMEs.
• Problem-solving skills to identify and address root causes leading to operational risk losses.

Education:

Bachelor's/University degree, Master's degree preferred

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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