Account Receivable & Cash Collection Team Manager

Job Description

Aircall is the world’s leading integrated customer communications and intelligence platform for growing businesses. Trusted by over 20,000 companies worldwide, Aircall unifies voice and digital channels into one seamless platform, offering one-click integrations with leading CRMs and over 100 business tools. With real-time, AI-powered insights and feedback, AI agents, and automation, we help sales and support teams save time on routine tasks, uncover opportunities, and deliver exceptional customer experiences. With a global team of 600+ across nine offices, Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City, Aircall is transforming how businesses connect with their customers, driving smarter conversations, deeper relationships, and measurable success. How We Work at Aircall: At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in We are seeking a motivated and experienced Account Receivable and Cash Collection Manager to lead our accounts receivable team and oversee all aspects of the cash collection process. The ideal candidate will be a strong leader with a proven track record in managing teams and optimizing AR and collection functions.

Your mission @Aircall:

• Lead, manage, and mentor the AR and Cash Collection team, fostering a collaborative and high-performance environment.
• Oversee daily operations, review work, and take full responsibility for team performance and development.
• Direct all accounts receivable and cash collection activities, including managing the invoice interface to accounting across all legal entities.
• Ensure customer master data accuracy.
• Manage the aging balance (AR) and actively work on reducing Days Sales Outstanding (DSO).
• Calculate, control, and analyze doubtful customers, and be part of the doubtful customers accrual reduction process.
• Fully handle the monthly closing and reporting process for AR.
• Develop, implement, and refine AR and collection procedures and controls.
• Analyze and control data consistency within AR systems, suggesting and implementing improvements.
• Review payment methods (e.g., credit card/direct debit) and associated fees.
• Participate in or lead projects that impact the accounting and AR functions.
• Provide insights and analysis on AR performance and collection effectiveness.
• Organize and lead all audits related to AR, including yearly audits and tax audits across all legal entities.
• Possess full knowledge and control over all AR related tools. (ZAB, Salesforce, etc)
• Manage revenue recognition processes.

Education & Experience:

• Bachelor's degree in Accounting, Finance, or a related field.
• A minimum of 3 years of relevant experience, preferably within a multinational fast growing SaaS company.
• Demonstrated expertise in accounting principles with proven experience managing an Accounts Receivable department and/or leading cash collection functions.
• Prior experience working with an Enterprise Resource Planning (ERP) system is highly desirable, with a preference for NetSuite.
• Experience in an international group, audit, or SaaS (Software as a Service) environment will be considered an advantage.

Skills & Competencies:

• Strong analytical and data-driven mindset, with excellent data collection, interpretation, and financial computing skills; meticulous attention to detail is essential.
• Proficiency in Microsoft Excel and Google Workspace applications (e.g., Google Docs, Sheets).
• Technical aptitude with the ability to understand, navigate, and troubleshoot various IT systems integral to the AR and collections process.
• Exceptional organizational and planning skills, with a proven ability to manage workflows efficiently and effectively.
• Excellent interpersonal and communication skills (both written and verbal) in English, (French is a plus) with the ability to liaise and collaborate effectively across departments and with external stakeholders.

$110,000 - $150,000 a year Aircall is constantly moving forward. We’re building new roads to complete our journey, and we’re taking people with us who have the same builder mentality. Let’s grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights. We’re creating a place where great people trust one another and thrive together. People flourish at Aircall and now is the time to be part of the team and the journey we’re on. Why join us? 🚀 Key moment to join Aircall in terms of growth and opportunities 💆‍♀️ Our people matter, work-life balance is important at Aircall 📚 Fast-learning environment, entrepreneurial and strong team spirit 🌍 45+ Nationalities: cosmopolite & multi-cultural mindset 💵 Competitive salary package & equity 🏨 Medical, dental, and vision insurance is 100% covered 📈 401k plan with company matching! ✈️ Unlimited PTO — take the time you need to come to work feeling great! ⭐️ Wellness, internet, and childcare reimbursements 💚 Generous parental leave policy DE&I Statement: At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn. Want to know more about candidate privacy? Find our Candidate Privacy Notice here. Apply for this job