Sr. Software Engineer, Observability

Job Description

At Wave, we help small businesses to thrive so the heart of our communities beats stronger. We work in an environment buzzing with creative energy and inspiration. No matter where you are or how you get the job done, you have what you need to be successful and connected. The mark of true success at Wave is the ability to be bold, learn quickly and share your knowledge generously. Senior Software Engineers on the Observability team collaborate closely with platform and product engineering teams to enhance visibility, reliability, and performance across our services. They play a key role in building and evolving observability tooling and infrastructure that helps teams monitor, debug, and improve their applications at scale. They work collaboratively to solve tough technical challenges using a wide variety of technologies and help investigate new ones as we strive to keep our tooling and practices modern, effective, and impactful.

Here’s How You Make an Impact:

• Build, scale, and maintain Observability-as-Code (OaC) libraries that improve monitoring and observability for engineering teams.
• Provide support to engineers by answering questions, troubleshooting issues, and helping debug problems related to the observability tooling and abstractions we manage (e.g. DataDog, Sumo Logic, Sentry).
• Work closely with Observability Champions and engineers across teams to understand challenges, propose roadmap improvements, and shape future training sessions.
• Collaborate with platform teams to enhance production debugging, service health insights, and system reliability across our stack.
• Partner with observability vendors to evaluate capabilities, influence roadmaps, and lead cost optimisation initiatives based on data usage and engineering needs.
• Contribute technical guides, internal documentation, and training sessions that promote observability best practices, helping teams become more self-sufficient.
• Take complete ownership of significant initiatives — from technical definition to rollout — proactively driving cross-team coordination, removing friction, abstracting complexity, and delivering impactful solutions that improve the production debugging experience for engineers.
• Write clear, concise, elegant, and well-tested code in languages like Python, Ruby, and/or JavaScript.
• Work as part of an agile, cross-functional team focused on continual improvement and knowledge sharing.
• Deliver solutions that go beyond what is assigned, identifying opportunities for broader impact and greater impact.
• Help raise the bar for engineering quality and performance by mentoring others, identifying inefficiencies, and applying advanced design principles to complex challenges.
• Contribute technical insights that improve software delivery both within and beyond your team, helping shape engineering practices and decision-making at scale.

You Thrive Here By Possessing the Following:

• 5+ years experience as an application developer or equivalent experience on a developer tools team.
• Mastery of some combination of Python, Ruby, JavaScript and/or other computer languages.
• Experience with observability and alerting tools such as Datadog and PagerDuty.
• Experience in developer education by producing written documentation.
• Are knowledgeable about what makes a great developer experience and have the ability to improve it by configuring or creating tools and scripts.
• Have experience in Terraform configuration.
• Have experience in Kafka configuration for applications.
• Understand container orchestration from an application developer's point of view.
• Have experience across entire ecosystems from Local dev through to Production.
• Enjoy continually learning and using new technologies such as Kubernetes, Kafka, and AWS Lambda.
• Are passionate and knowledgeable about engineering excellence and can educate others through written documentation, example code and presentations.
• Occasional requirement to be on-call outside of standard hours.

At Wave, we value diversity of perspective. Your unique experience enriches our organization. We welcome applicants from all backgrounds. Let’s talk about how you can thrive here! Wave is committed to providing an inclusive and accessible candidate experience. If you require accommodations during the recruitment process, please let us know by emailing [email protected]. We will work with you to meet your needs. Apply for this job