Workforce Support Manager

Job Description

Job Description:

This position requires office presence of a minimum of 5 days per week and is only located in downtown Dallas, TX. No relocation is offered.

About The Company

At AT&T, our purpose is to create connection, and every day our teams connect more people in more places. From connecting families, to helping connect future thought leaders to their chosen field, to connecting first responders to the solutions that save lives – connecting people for good is what we do best.

Inside #LifeAtATT, you’ll find our culture means more to us than our job titles. Together we promote strong values and support the communities where we live and work, all while celebrating the differences that make each one of us unique.

About The Job

Term Workforce Support Manager– Please note this is an AT&T term employee position which will be up to 3 years in length.

Are you ready to play a pivotal role in supporting a large team of business professionals who keep DirectTV running smoothly? As an AT&T Workforce Support Manager partnered with DirectTV, you will oversee field personnel who support the operational activities at DirectTV and deliver service to their customers across the entertainment industry. You’ll ensure the individuals are empowered with the tools, access, and systems they need to succeed, while maintaining operational efficiency and driving exceptional customer satisfaction.

What You’ll Be Responsible For:

• System Access Management: Provide and maintain access to critical business systems, including financial, HR, sales, PMO, and mass-market platforms to ensure DirectTV field personnel can perform their roles effectively.
• Employee Support: Address and resolve concerns, remotely, ensuring high levels of satisfaction at all times. Help navigate challenges and meet business goals.
• Process Ownership: Take ownership of day-to-day service business processes, ensuring adherence to established procedures that drive satisfaction and financial performance.
• Technical Support: Act as a go-to resource for resolving immediate technical needs

How You’ll Excel in the Role:

• Collaborative Problem Solving: Work closely with the field to meet financial objectives while maintaining high service standards.
• Technical Expertise: Provide direct support for access issues and issue resolution.
• Driving Excellence: Ensure that field resources and processes align with DIRECTV’s goals for sustainable growth, customer satisfaction, and operational efficiency.
• Standards: Help maintain service delivery standards that align with the company’s objectives for quality and profitability.
• Guidance: Facilitate the implementation of best practices
• Customer-Focused Leadership: Represent AT&T and DIRECTV professionally, delivering a consistent and positive experience for internal and external stakeholders.

What You’ll Need to Succeed:

• Project Management: Previous non-technical project management experience supporting business process is preferred
• Technical Proficiency: Proficient utilizing Microsoft Office including Outlook and Excel.
• Communication Skills: Outstanding interpersonal, verbal, and written communication skills to connect effectively with team members, leadership, and customers.
• Organizational Skills: Proven ability to manage multiple priorities simultaneously, with excellent attention to detail and a focus on achieving business goals.
• Problem-Solving Ability: Demonstrated success in resolving technical issues efficiently and effectively, with a customer-first mindset.
• Familiarity with Financial, HR, or CRM systems is a plus
• Experience in Wireless or media entertainment industry is a plus

Our Analyst Project Management – Workforce Support Manager, earns between $52,600.00-$98,200 USD Annual, Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected.
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.

#LI-Onsite – Full-time office role-

AT&T is leading the way to the future – for customers, businesses, and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. Together, we’ve built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work, creating the world you always imagined. Ready to #transformdigital with us?

Apply now!

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It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.