Program Coordinator/Patient Scheduler

Job Description

PROGRAM COORDINATOR/PATIENT SCHEDULER

Req #: 245066 Department: HARBORVIEW 5NJB SPORTS MEDICINE Job Location: Harborview Medical Center Posting Date: 04/16/2025 Closing Info: Closes On 04/23/2025 Salary: $3,861 - $5,521 per month Other Compensation: Union Position: Yes Shift: First Shift Benefits: As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here. Harborview Medical Center- Sports Medicine Clinic - has an outstanding opportunity for a Program Coordinator-Patient Scheduler.
WORK SCHEDULE

Full-time, Days (40 hours per week)

Monday- Friday 7:30-1700, the shift is actually 830-1700
POSITION HIGHLIGHTS

Conveniently located near public transportation

Make a difference for the patients and employees we serve

Opportunity to provide career growth
DEPARTMENT DESCRIPTION
Conveniently located in the Ninth & Jefferson building across from Harborview Medical Center, the Sports Medicine Center at Harborview is more than a sports injury clinic. We offer a full range of sports medicine services in a convenient, comfortable and patient-friendly setting.
Our providers work with people of all ages and abilities, including athletes and non-athletes alike. They specialize in musculoskeletal radiology, orthopedic surgery, physical therapy, rehabilitation and sports medicine, sports concussion and sports psychology.
RESPONSIBILITIES

Review and prioritize incoming referrals from multiple sources using their knowledge of each physician’s specialized skill set

Triage incoming referrals to assure the appropriate specialist will be reviewing referrals

Handle intake of each referral requests, ensuring complete information is received and entered into the electronic medical record system in a timely manner

Schedule initial patient appointments either in person or via Telemedicine based on provider and patient preference

Coordinates appointments for the patient at the appropriate facility and assists with urgent insurance authorization or financial assistance

Manage and resolve a high volume of phone inquiries and messages

Review appointment follow-up requirements and expectations with patients. Educate them to ensure adequate understanding of the purpose of each appointment and follow-up recommendations

Offer financial assistance to self-pay and underinsured patients. Provide them with the necessary steps to apply for financial counseling

Serve as a primary program contact to other departments, patients, providers outside facilities
QUALIFICATIONS

Bachelor's Degree in a medically related or public relations field

Two years of experience in a tertiary patient care setting involving interaction with a variety of medical services, contact with patients and families, interaction with physicians, and proficiency in medical terminology
OR

An equivalent combination of education/experience
ABOUT HARBORVIEW MEDICAL CENTER
As the region's only Level I Trauma and verified burn center, Harborview Medical Center is a comprehensive healthcare facility owned by King County and operated by UW Medicine. It is dedicated to providing specialized care for a broad spectrum of patients from throughout the Pacific Northwest, including the most vulnerable residents of King County. It provides exemplary patient care in leading-edge centers of emphasis, including emergency medicine, trauma and burn care, neurosciences, ophthalmology, vascular surgery, HIV/AIDS, rehabilitation, mental health and substance abuse care.
Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region.
ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER
UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.
All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.
Find your place at Washington’s only integrated health system devoted to improving the health of all people. Join our mission to make life healthier for everyone in our community.

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [email protected] .

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law .

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