Computing Support Technician 2

Job Description

COMPUTING SUPPORT TECHNICIAN 2

Req #: 244877 Department: SCHOOL OF LAW Appointing Department Web Address: https://www.law.uw.edu/ Job Location: Seattle Campus Job Location Detail: Location: William H. Gates Hall, Seattle Campus Telework: 4 days on campus, 1 day remote per week Posting Date: 04/07/2025 Closing Info: Closes On 04/14/2025 Salary: $4,320 - $5,809 per month Other Compensation: Union Position: Yes Shift: First Shift Benefits: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here. As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem-solving skills, and dedication to build stronger minds and a healthier world.
UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits, and natural beauty.
The School of Law has an outstanding opportunity for a Computer Support Technician 2 (NE S SEIU 925 Non Supv) to join their team.
This position is responsible for performing a wide variety of functions, and will work closely with faculty, staff and students within the Law School community in support of their computing needs. The successful applicant must possess relevant technical skills and be able to work patiently and productively with faculty, staff and students spanning a large range of computing expertise.
DUTIES AND RESPONSIBILITIES
Laptop and desktop user support / helpdesk – 45%:

Act as a helpdesk contact to investigate problems, answer technical questions related to hardware and software, and document/escalate issues as appropriate.

Utilize system monitoring and “trouble ticket” systems to monitor and track tasks and issues.

Install/upgrade/configure various hardware including desktops, laptops, phones/tablets, security devices, copiers, printers, and other networked devices.

Install/upgrade/configure various software including operating systems and applications.

Troubleshoot and resolve software, hardware and network issues.

Repair computer equipment including utilization of vendor-specific warranty repair procedures.

Collaborate and coordinate with other members of Law School IT as well as University IT staff.

Work directly with faculty, staff, and students of various levels of technical background in a professional and constructive manner to resolve issues and provide appropriate solutions as needed.
Learning technology support / helpdesk – 45%:

Support faculty, staff, students, and guests in setup and use of equipment for meetings, classes, and events, such as video projectors, laptops, and videoconference systems.

Troubleshoot issues with learning technology systems and software in active classroom, meeting, and event environments.

Utilize system monitoring and “trouble ticket” systems to monitor and track tasks and issues.

Help develop and maintain documentation, lead group training sessions, and instruct individual users ad hoc on technology, systems, and software.

Work directly with faculty, staff, and students of various levels of technical background in a professional and constructive manner to resolve issues and provide appropriate solutions as needed.
Other duties as assigned – 10%:
MINIMUM REQUIREMENTS

One year of experience as a Computer Support Technician I OR equivalent education/experience.
ADDITIONAL REQUIREMENTS

Helpdesk/technical support experience in a large Windows AD based environment.

Ability to set up, operate, and perform basic troubleshooting of common AV equipment such as microphones, mixers, speaker systems, cameras, etc.

Excellent written and verbal skills in personal communication/interaction, customer service/liaison, and technical documentation.

Ability to take instruction and approach assigned tasks independently with consistency.

Ability to work both independently and as part of a team to problem solve, take initiative, set priorities and handle multiple projects efficiently and effectively to meet deadlines while representing the mission, visions and values of the organization.

Ability to work creatively within given resources to provide the best possible environment for faculty, staff and students.

Ability to learn new concepts, technologies and applications on the job.

Willing and able to occasionally work flexible hours or overtime to meet deadlines, support events, or resolve major service outages.

Willing and able to travel as necessary for IT staff training and for support of remote sites.

Ability to handle confidential information responsibly.

Ability to lift/move up to 50lbs.
DESIRED QUALIFICATIONS

Bachelor’s degree in Computer Science, Engineering or a related field.

3+ years helpdesk/technical support experience in a large Windows AD based environment.

Experience troubleshooting or resolving an issue via a Windows terminal interface (e.g. cmd, PowerShell, Terminal) and scripting solutions for automation.

Experience working in academic IT positions.

Experience supporting cloud-based solutions such as Google Apps/Drive, Microsoft 365 & Azure, and Amazon Web Services.

Experience with remote support tools and techniques.

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [email protected] .

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law .

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