Intern - Product Support

Job Description

*** Internship for Summer of 2025 *** Internship Details:

• This position will require you to be located in the Greater Cleveland, Ohio area.
• We are in a hybrid schedule, 2 days in the office and 3 days work from home.
• Interns are responsible for securing their own housing and transportation for the duration of the internship. OverDrive does not provide housing assistance or relocation support.

OverDrive is looking for bright, driven, creative and out of the box thinkers who want to help create the way reading will be done for the next generation. We currently have an opening for a Product Support Specialist Intern. Who We Are:The OverDrive Team is a group of passionate individuals working to deliver digital books to readers at libraries, schools, and retailers all over the world. We work in a lively, casual environment to develop software and apps that millions of people use every single day. We’re Clevelanders at heart – tenacious, committed, and driven to exceed our own standards. Most of all, we’re idea people. We believe every great idea should be pursued, and we regularly celebrate the great ideas that come from every department. Responsibilities:

• Salesforce data cleanup / auditing.
• Conduct Mapbox data entry processes and verify accuracy of links.
• Conduct Partner Success Audits.
• Assist with processing any service cancellations or terminations.
• Review library websites for Kanopy and Libby promotions.
• Investigate and document library card sign up requirements across a wide range of public libraries.
• Reach out to library contacts to provide Marketing assets to promote OverDrive visibility and usage.

Requirements:

• Outstanding verbal and written communication skills.
• Demonstrated ability to establish and maintain excellent customer relationships.
• Able to communicate effectively and appropriately with client contacts, outside vendors / contractors, and internal staff.
• Organized with a strong attention to detail.
• Computer proficiency (Microsoft Office Suite).
• Confident and energetic; professional and team oriented.
• Flexible; ability to respond quickly to changes in project scope or timelines.
• Reliable transportation (car, bus, carpool).

What’s Next:As you’ve probably guessed, OverDrive is a place that values individuality and variety. We don’t want you to be like everyone else, we don’t even want you to be like us—we want you to be like you! So, if you’re interested in joining the OverDrive team apply below and tell us what inspires you about OverDrive and why you think you are perfect for our team. OverDrive values diversity and is proud to be an equal opportunity employer.