Manager Of Program Operations

Job Description

MANAGER OF PROGRAM OPERATIONS

Req #: 240825 Department: UW MEDICINE - LABORATORY MEDICINE AND PATHOLOGY Appointing Department Web Address: https://dlmp.uw.edu/ Job Location: UW Medical Center - Montlake Posting Date: 11/14/2024 Closing Info: Open Until Filled Salary: $6691 - $10037 per month Other Compensation: Shift: First Shift Benefits: As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here. The Department of Laboratory Medicine and Pathology has an outstanding opportunity for a Manager of Program Operations .
WORK SCHEDULE

100% FTE (40 hours per week)

First Shift
DEPARTMENT DESCRIPTION
A regional resource for clinical laboratory services required for innovative patient care, research and educational programs, the Department of Laboratory Medicine & Pathology combines the sophisticated testing and informatics capabilities of fully accredited laboratories with the resources of an academic institution in its delivery of clinical and anatomic pathology services. Recognized for excellence in clinical training, world-class research initiatives, and a commitment to community service, we serve labs and medical facilities both nationally and internationally.
POSITION HIGHLIGHTS

Vacation time and sick time off that accrues monthly, including 12 paid holidays

Fully subsidized public transit pass (U-PASS) that covers multiple forms of public transportation in the region

Excellent healthcare, dental, disability, and retirement plan options

Lots of free fitness, healthy eating, finance, and stress reduction classes offered through the Whole U

State Employee Tuition Exemption Program covering up to 6 credits of qualifying coursework per quarter at the University of Washington or other participating colleges or universities

Eligibility for the Public Service Loan Forgiveness Program as a UW employee

Relocation incentive for eligible new employees
PRIMARY JOB RESPONSIBILITIES
Supervision and Personnel Management: Supervision of Supervisors for the Phlebotomy and Specimen Processing Services (PSPS) within Department of Laboratory Medicine and Pathology (DLMP) include recruitment, interviewing, hiring, training, scheduling, leave approval, and performance management, to include but not limited to corrective action, mentoring, feedback, and termination. This position with have direct and indirect staff that report to them. This shared services group comprises full and part time classified, classified non-union and hourly staff who performs all pre-analytical aspects of laboratory work to include but not limited to venipunctures of both inpatient and outpatient blood draw and intake of specimens.
Program Management: Responsible for any projects related to this shared services group to support any process improvement implementation, strategic or fiscal priorities, etc. Coordinate work to achieve maximum productivity and efficiency from staffing plans. Prioritize efforts for self and others with dynamic staffing plans in response to changing service needs. Manage other programs as department demands increase and patient needs change. Create and maintain procedures; ensure compliance with HIPAA rules and regulations regarding patient confidentiality. Design training to enhance technical and customer services skills. Ensure employee and patient safety through use of appropriate techniques and adequate training. Comply with compliance rules and regulations regarding the capture of patient data and ordering information.
Communication and Collaboration: Keep directors apprised of all concerns, developments, safety issues, unusual events and division needs. Includes the gathering of statistical data and preparation of reports. Coordinate with other areas to maintain a consistent program throughout the department. Requires the skill to encourage and sustain cooperation and cross-departmental involvement. Accept feedback and make constructive adjustments and improvements as appropriate. Conducts regular and effective meetings. Require staff to use AIDET (Acknowledge, Introduce, Duration, Explanation, Thank you) to acknowledge and interact with patients as well as other medical center staff.
Regulatory and Accreditation Responsibilities: Maintain preparedness for all accreditation and inspection agencies, including but not limited to CAP (College of American Pathologists), TJC (The Joint Commission for the Accreditation of Hospital Organizations), and DOH (Washington State Department of Health).
REQUIRED POSITION QUALIFICATIONS

A bachelor’s degree in a related field and or equivalent combination of education and experience.
At least four years of experience as a supervisor or manager in a large clinical laboratory specimen processing operation, or with experiencing supervising or managing a large healthcare workforce.

Demonstrated ability to operationalize management directives.

Experience with process improvement and/or disciplined problem-solving methods, such as Lean or Six Sigma.
CONDITIONS OF EMPLOYMENT

May be required to work holidays and weekends.

Lab Medicine employees may be required to work in any of the department locations including but not limited to HMC, UWMC, hospital clinics, Fred Hutch Cancer Center, Seattle Children’s, etc.

It will be necessary to work in other departmental locations in order to meet patient service requirements, especially at Harborview Medical Center. In addition, less frequent work effort will be required at other UW School of Medicine locations (e.g., South Lake Union) and Seattle-area healthcare institutions.

Will be considered essential staff and as such will be required to report to work when scheduled despite inclement weather.

Must be able to meet with all shifts on a regular basis.
ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER
UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public?by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.
All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.
Become part of our team. Join our mission to make life healthier for everyone in our community.

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [email protected] .

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law .

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