Account Manager

Job Description

This position will require you to be in Cleveland, OH
We are in a hybrid schedule, 2 days on campus and 3 days WFH

The Account Manager's responsibilities include being the primary point of contact and relationship expert for existing core accounts, or named accounts. Account Managers are responsible for developing long-term, trusted relationships with partners and ensuring they receive the highest ROI possible for their OverDrive investment.

Responsibilities:

• Develop and execute specific action plans to retain and grow existing business within assigned territory or accounts.
• Build relationships with assigned partners, facilitate issue resolution, and delight them with a positive, partner-centric experience.
• Work with partners to grow their awareness and usage of Sora and ensure they find value in OverDrive products.
• Facilitate the conversion of content credit to recognized revenue by engaging partners with specific plans to meet their school’s or classroom’s needs, and up-selling more content and/or new products to existing partners.
• Work with partners to renew their OverDrive services.
• Work cross-functionally to deliver exceptional partner experience and support, including onboarding, product training, and outreach marketing.
• Efficiently manage time to focus on essential activities that ensure customer satisfaction, account growth, and renewal.
• Execute prescribed sales activities supporting time of year/sales cycle, content promotions, product feature highlights, etc.
• Maintain accurate and useful partner records in Salesforce, and track activities and account status updates as directed.

Requirements:

• Bachelor’s Degree in related field, or equivalent experience.
• 0-3 years’ of consultative sales experience, or K-12education experience.
• Confident, proactive, and energetic; professional and team-oriented sales approach.
• Superior customer service skills.
• Excellent time management and organizational skills.
• Ability to manage cross group relationships within OverDrive (i.e., territory teams, marketing, training, etc.).
• Team player.
• Superior communication and interpersonal skills.
• Strong presentation skills.
• Must acquire and maintain knowledge of OverDrive's products and strategies, competitors and software/mobile devices.
• Outstanding Microsoft Office skills.

What’s Next:

As you’ve probably guessed, OverDrive is a place that values individuality and variety. We don’t want you to be like everyone else, we don’t even want you to be like us—we want you to be like you! So, if you're interested in joining the OverDrive team, apply below and tell us what inspires you about OverDrive and why you think you are perfect for our team.

OverDrive values diversity and is proud to be an equal opportunity employer.