US Education Customer Success Manager

Job Description

Summary

Posted: Nov 13, 2024 Weekly Hours: 40 Role Number: 200576027 Imagine what you could do here. The people here at Apple don’t just create products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. Apple’s Sales organization generates the revenue needed to fuel our ongoing development of products and services. This in turn, enriches the lives of hundreds of millions of people around the world. Our sales team, is in many ways, the face of Apple to our largest customers. As a US Education Customer Success Manager, you will be responsible for the management and day-to-day supervision of a team of Customer Success Executives that work with K-12 and Higher Education customers to transform teaching and learning environments with Apple products. Through your leadership and inspiration, you will ensure the team is operating with efficiency and accuracy, meeting or exceeding performance targets, and receiving regular support from a professional development perspective. You will be the point of expertise and accountability for the team, providing the training, resources, knowledge and infrastructure needed to support US growth objectives. This position is located onsite in the posting location.

Description

Description In this role, you will: - Build, lead, and develop a diverse team of individuals responsible for supporting Apple’s business in Education. - Develop and execute the strategy for inbound and outbound customer engagements across Apple. - Provide encouragement and support to team members, including communicating individual and team goals, identifying areas for mentoring and guidance, and implementing development programs for the team to build vital skills and knowledge to achieve performance targets. - Drive Apple’s core education messages of 1:1 computing and blended learning environments. - Empower your team to support sales, services, and administrative tasks and procedures including contracts, sales support operations, accounts receivable, and online sales enablement. - Motivate and inspire your team to support online sales enablement for Apple solutions. - Maintain deep functional expertise on products, integration, applications, and services impacting Education. - Ensure support on any key local initiatives and drive consistency in the team’s approach and strategy.

Minimum Qualifications

Minimum Qualifications

• Typically requires a minimum of 8 years of related customer support experience.
• 2+ years of people leadership experience required.
• Proficiency in fostering inclusive team environments through effective performance management, coaching, guidance, and support.
• Ability to set strategic direction, influence, and collaborate cross-functionally.
• Strong business acumen with the ability to forecast, manage pipeline, demonstrate CRM knowledge, and leverage internal systems and tools to drive fiscal unit and revenue objectives.

Key Qualifications

Key Qualifications

Preferred Qualifications

Preferred Qualifications

• Experience in the K-12 and Higher Education vertical preferred, including go-to-market strategy, customer profiles, market trends and challenges, key use cases, associated solutions, and competitive landscape.
• Background in technology sales, solution-based selling, or similar role leading teams to drive business growth is a plus.
• Passion for delivering a world-class customer experience.
• Excellent communication and presentation skills.
• Proven track record of successfully leading projects from concept to implementation.
• Ability to evaluate complex issues with multitude of factors and propose optimal solution(s).
• Influence leadership through poised presentations of concepts and recommendations.
• Thrives in an ambiguous environment and can think clearly in a fast-moving situation.
• Bachelor’s degree or equivalent experience preferred.

Education & Experience

Education & Experience

Additional Requirements

Additional Requirements More

• Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.