Job Description

The Estée Lauder Companies is a global beauty powerhouse, with a portfolio of iconic brands that have shaped the beauty industry for decades. Our commitment to excellence, innovation, and inclusivity extends not only to our products, but also to our people. We believe that every individual brings a unique perspective, and together, we create a vibrant and empowered workforce.

Due to our continued growth we are now hiring a

IT Vendor Manager

for our team in Budapest

The Role:

The Manager of ITO & Shared Services ensures that ELC Management, OneSource, and the Ops Teams who have outsourced to the vendors are aligned and maintain a healthy & productive relationship. This individual ensures that performance data or other metrics provided by the ITOs are agreed upon and aligned with ELC's standards. The Manager is meant to oversee the PO/Invoicing process in addition to contractual/relationship amendments; in order to track expenses and ensure they align with company goals/policy and our contracts. This role is an escalation point for discussions between ELC and the vendor, to ensure that all services are provided within set standards and help implement any process improvement.

Responsibilities

• Own the resolution of escalated incidents, and report outcomes to the customer leadership team
• Act as an Internal Consultant on how best to utilize IT Outsourcing engagements
• Negotiate and operationalize change requests to the original agreements between ELC and the Vendors
• Own and asses the value cases of over $2M USD as they pertain to each BPO Service Provider
• Provide detailed financial analysis with a firm understanding of the commercial standards within Outsourcing Contracts
• Be accountable for all 65 affiliate budgets for vendor spend globally
• Supporting the Director of ITO & Shared Services oversees PO/Invoicing process to track expenses and ensure it's as per contract plus performance measures of a complicated multi SOW world.
• Act as single point of contact for both ELC and the Vendor as large relationship issues are examined
• Lead large strategic initiatives, which will impact global operations
• Ensure that the Vendor has all the tools and access it needs in order to perform each service agreed to by working with global ELC COEs in different practice areas as this person coordinates that effort.
• Provide each Vendor with relevant usage forecasts to ensure smooth service delivery
• Maintain routine requirements of both ELC and the vendor, such as BCP sign off and compliance sign off
• Establish consistency in how Process Owners work with each Vendor, and how Vendors interact with ELC's OneSource team
• Collect and standardize all performance data from service providers to be in line with OneSource global standards
• Point of contact for any escalation discussions regarding vendor SLA changes/updates, or process improvements plans, either as a part of incident management or to increase efficiency
• Align service delivery with the broader OneSource Service Management team both in presentation and performance standards

Requirements

• 5+ plus years of relevant work experience in procurement, finance, strategy, new business development
• 2+ years within a shared service organization
• Extensive Experience with Project Management
• Outstanding quantitative and analytical skills required. Must be an Excel expert with Power BI skills
• Excellent understanding of IT as a function and the IT Infrastructure. Experience with solutioning medium to large IT scope.
• Knowledge of the ITO industry is a must
• ITIL framework understanding and ITSM certifications are an advantage
• Requires strong problem solving, interpersonal, presentation and communication skills. Must be an PowerPoint expert
• Experience with budget development, management and accurate estimation skills are imperative
• Keen ability to collaborate and communicate cross functionally with different teams and types of people
• Position requires strong leadership skills and previous experience in managing a complex process
• Requires strong background of working on an international scale, and ability to operate on a global, often virtual, team.
• Strong negotiation and contract management skills necessary.
• A mature self-starter who can take charge of a project and follow through to completion
• A strong focus on the ability to make presentations and materials aesthetically appealing

Our hybrid work model:

At ELC, we believe that efficiency doesn’t depend on being in the office five days a week. To support work-life balance, we offer our office-based colleagues the opportunity to work from home up to 10 days per month.

Our Benefits:

At ELC, we’re excited to offer you a variety of benefits; enjoy exclusive discounts on our premium brands including Estée Lauder, Tom Ford, Jo Malone London, La Mer, and many more. We also provide a yearly bonus to recognize your contributions. You’ll also have access to our flexible cafeteria plan, providing personalized options for your specific needs. Get active with the AYCM sport pass program available as a self-financed option tailored to your fitness goals. We also provide 24/7 mental health support through Magellan Healthcare, ensuring you and your family have access to professional counseling whenever needed. Additionally, enjoy free access to LinkedIn Learning for continuous development, and take advantage of our mobile fleet plan.

We are an equal opportunity employer. We welcome applications from candidates of all backgrounds. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability.