Director Of Workday Operations

Job Description

DIRECTOR OF WORKDAY OPERATIONS

Req #: 234075 Department: UW INFORMATION TECHNOLOGY Appointing Department Web Address: https://itconnect.uw.edu/uwit Posting Date: 08/27/2024 Closing Info: Open Until Filled Salary: $10,000-$18,481 per month Other Compensation: Shift: First Shift Benefits: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here. As a UW employee, you have a unique opportunity to change lives on our campuses, in our state, and around the world. UW employees offer their boundless energy, creative problem-solving skills, and dedication to build stronger minds and a healthier world. By being deeply invested in our work, showing compassion in our interactions, and embodying the spirit of a team player, each member contributes to a thriving community. UW is committed to attracting and retaining a diverse staff; your experiences, perspectives, and unique identities will be honored at the University of Washington. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.
UW Information Technology (UW-IT) is the central information technology organization for the University of Washington, responsible for strategic planning, oversight, and direction of the UW’s IT infrastructure, resources, and services. UW-IT provides critical technology support to all three campuses, UW Medicine, and research operations around the world, partnering with the UW community to enable innovation, learning, discovery, and service."
Data & Applications (D&A) is the division in UW-IT that runs the university’s academic and business systems, productivity platforms, enterprise integrations, learning analytics and data for decision-making and is also responsible for the accessibility of UW’s digital resources. Workday Operations (WO) is a unit within the Data & Applications division.
The Director for Workday Operations (WO) reports to the Associate Vice President for Data & Applications (D&A) in UW-IT and is responsible for leading the strategy, management and technical operations of the UW’s Workday system. The position oversees a team of specialists to ensure the effective utilization, maintenance and continuous improvement of the Workday platform to support the organization’s human resources, payroll, finance and other business functions. The role requires a strong blend of technical expertise, leadership abilities and program management skills to drive efficiency and innovation within our Workday ecosystem.
POSITION RESPONSIBILITIES
1. Leadership, Vision, and Strategy (40%)
• Develop and implement the UW’s Workday technology strategy and vision in support of the UW’s institutional priorities, ensuring alignment with other key UW-IT strategies, especially administrative systems, infrastructure, reporting & analytics and student modernization.
• Define and execute roadmaps to improve utilization of and the UW’s investment in the Workday ecosystem to increase UW business efficiencies.
• Drive the development of data security plans, collaborating closely with the offices of Information Security and Risk & Compliance Services.
• Provide expert consultation regarding the challenges, complexities, and solutions related to Workday operations at UW.
• Develop a participatory decision-making structure supporting goals and desired outcomes, work with staff to develop implementation plans, lead change management, and develop processes for monitoring and reporting outcomes.
• Evolve governance models, architectures, infrastructure and technologies in anticipation of future needs.
• Manage unit budget and personnel resources.
2. ? Partner, Customer and Vendor Relationships (35%)
• Develop and cultivate critical partnership and connections with institutional business leaders across the university and leverage these relationships to align initiatives to address institutional challenges and opportunities.
• Build effective working relationships with key UW stakeholders, including in Finance, Planning & Budget, Human Resources, Office of Research and Academic and Student Affairs to understand their needs, priorities and challenges related to the Workday system and provide strategic guidance and support.
• Cultivate and steward strong relationships with customers to build and maintain trust in UW-IT as a high functioning, results driven organization.
• Communicate effectively with stakeholders at all levels of the organization, providing updates, insights and recommendations to drive decision-making and alignment.
• Provide strong vendor management that builds mutually beneficial partnerships, optimizes the UW’s investment in Workday and influences product roadmaps.
• Collaborate with UW and UW-IT business offices in license and contract management activities to ensure alignment with UW’s priorities, including service levels, performance, security and privacy.
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3. Operational Excellence (25%)
• Build and oversee cohesive, high-performing teams.
• Develop and maintain a catalog of services that effectively support institutional initiatives and meet UW goals.
• Lead teams in planning and executing Workday related projects, such as system upgrades, module implementations and process improvements, developing clear lines of delegation and authority in support of efficient services and dependable operations.
• Oversee and optimize day-to-day operations of the Workday system, including tenant and configuration management, security and access controls.
• Provide technical guidance and lead close collaboration with the business units in charge of Workday Employee Help activities and end user support.
• Define project scope, objectives, and deliverables, and manage resources, budgets, and risks to ensure successful outcomes.
• Ensure services operate according to administrative policies related to governance, security, privacy and business continuity.
• Drive robust incident and change management practices.
• Anticipate emerging trends and technologies and stay abreast of product roadmaps.
REQUIREMENTS:

Bachelor’s Degree in Information Management, Business Administration, Computer Science or related field or experience.
Minimum of 6 years of progressively more experience in the following:

Management experience in large, diverse data technology environments.

Business acumen to effectively match enterprise opportunities to business needs.

Organizational skills, a collaborative approach to leadership and ability to build strong teams.

Demonstrated excellent written/oral communication skills, technical documentation skills, user liaison skills, and personal interaction abilities.
DESIRED:

Solid operational skills, commitment to customer service and leadership presence.

Strong decision quality, decision-making based on analysis, experience, wisdom and judgment.

Strong project direction, communication and execution skills.

Strong communication skills and the ability to influence.

Effective change management skills.

Proven experience in highly decentralized organization.

Experience in a research university setting.

Experience in service and portfolio management.

Ability to work independently and with minimal supervision.
CONDITIONS OF EMPLOYMENT
Must be available to work on-site at the University of Washington Seattle campus at least two days every week.
Open office environment
Application Process: The application process may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process.These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [email protected] .

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law .

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