Technical Writer II

Job Description

It’s an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of Inc. magazine’s Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are inherently simple, scalable, and reliable for everyone. Infoblox customers are among the largest enterprises in the world and include 70% of the Fortune 500, and our success depends on bright, energetic, talented people who share a passion for building the next generation of networking technologies—and having fun along the way.

We are looking for a Technical Writer II to join our Technical Documentation (TechDocs) team in India, reporting to the senior manager of TechDocs. In this role, you will significantly impact the company's customer experience by delivering high-quality product documentation. You will work closely with cross-functional teams, such as Product Management, Engineering, QA, and Support to develop and deliver technical documentation for Infoblox products. You will also investigate and adopt new technology and tools to improve the creation and delivery of customer-facing documentation for Infoblox’s Software as a Service (SaaS) and DDI (DNS, DHCP, IPAM) products.

You are the ideal candidate if you are a driven collaborator who enjoys researching new technology and product features, interviewing subject matter experts, and authoring and delivering concise and high-quality documentation.

What you’ll do:

• Learn Infoblox products and act as the Subject Matter Expert (SME) for creating and delivering customer-facing documentation
• Review and analyze product documents and specifications and communicate with stakeholders to gather product information
• Work closely with Product management, Development, QA, and Support to drive the creation and production of technical information for installation, administration, CLI, API, online help, and release notes
• Create documentation plans and project schedules
• Maintain accurate and concise documentation and act as the information architect in structuring the information in a logical manner for target audiences, so they can access information in a timely manner
• Create illustrations and workflow diagrams to communicate complex information
• Use company supported tools to maintain source files, project schedules, and other relevant information
• Manage documentation reviews and integrate review comments
• Prepare, produce, and deliver final documentation for posting on the Infoblox Documentation Portal (docs.infoblox.com)

What you’ll bring:

• 5+ years of writing and editing experience in the networking, security, or relevant fields
• Proficiency in both written and verbal English, strong editing skills preferred
• Experience with Confluence Cloud, JIRA, MapCap Flare, Draw.io, Adobe Illustrator, Adobe Acrobat, Microsoft Office, and Microsoft Teams
• Solid understanding of UX/UI best practices
• Experience with single sourcing and source control systems
• Excellent analytical skills with the ability to interpret product information and engineering data and transcribe them in a concise and comprehensible manner
• Superb cross-departmental relationship management, documentation, and reporting skills
• Ability to communicate and work with cross-functional teams in a multinational company
• Ability to work independently with minimal supervision as a team player and a critical thinker
• Ability to handle multiple assignments simultaneously in a fast-paced environment
• Outstanding research and interview skills

What success looks like:

After six months, you will...

• Learn Infoblox products and gain hands-on experience with them
• Deliver quality technical documentation on your writing assignments and fix JIRA tickets
• Establish good rapport with stakeholders and SMEs in areas that are relevant to your assignments
• Be familiar with the InfoDev processes, styls guide, and website content

After about a year, you will...

• Be the TechDocs SME in the products assigned to you
• Continue to deliver quality technical documentation in a timely manner
• Provide process improvement ideas on the TechDocs team processes and style guide
• Keep up with industry trend and tools and give feedback to the TechDocs team

We’ve got you covered:

Our holistic benefits package includes coverage of your health, wealth, and wellness—as well as a great work environment, employee programs, and company culture. We offer a competitive salary and benefits package, including Provident Fund with company match and generous paid time off to help you balance your life. We have a strong culture and live our values every day—we believe in transparency, curiosity, respect, and above all, having fun while delighting our customers.

Speaking of a great work environment, here are just a few of the perks you may enjoy, depending on your location...

• Delicious and healthy snacks and beverages
• Electric vehicle charging stations
• A courtyard and amenities like an onsite gym, table tennis, pool table, play area, etc.
• Newly remodeled offices with state-of-the-art amenities

Why Infoblox?

We’ve created a culture that embraces diversity, equity, and inclusion and rewards innovation, curiosity, and creativity. We achieve remarkable results by working together in a supportive environment that focuses on continuous learning and embraces change. So, whether you’re a software engineer, marketing manager, customer care pro, or product specialist, you belong here, where you will have the opportunity to grow and develop your career. Check out what it’s like to be a Bloxer. We think you’ll be excited to join our team.

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