Sr Manager, Inventory & Pricing Execution (6-month Contractor)

Job Description

Job Number 24178480
Job Category Revenue Management
Location Shanghai Operations, 9/F Tower B One ITC, Shanghai, Shanghai, China VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY

The Senior Manager, Inventory & Pricing Execution leads the activities for maintaining hotel configuration, room type inventory and rate offers supporting Marriott’s Global Revenue Management solutions on behalf of a dedicated portfolio of hotels as part of Marriott’s Growth Initiatives. The platforms include Marriott’s industry leading suite of Revenue Management solutions including High-Performance Pricing (HPP), MARSHA, eFAST, MarRFP, STIBO and Loyalty Redemption capabilities within One Yield. The Senior Manager works in the Marriott systems on behalf of the new hotel partner with a focus on the reservation, inventory availability, rate offer configuration dedicated to a new connectivity solution. This role establishes, documents, and communicates actions resulting from audits and error handling support between Marriott’s current and future central reservation systems with the new connection Direct Connect Gateway . This role supports team operations, ensuring that the highest levels of hospitality and service are provided and shares user feedback with our Revenue Management, Reservation, and Distribution Product Owners.

CANDIDATE PROFILE

Education and Experience Required

• High school diploma or GED and 6 years’ experience in the business, sales and marketing, management operations, or related professional area OR 4-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major and 4 years of experience in the business, sales and marketing, management operations, or related professional area

• Experience with Marriott International’s Transient strategies, High Performance Pricing and MARSHA

• Strong understanding of Marriott’s Loyalty redemption strategy, terms and conditions, in terms of availability and HPP configuration

• Attention to detail and strong organizations skills

• Proven track record of excellent listening skills and willing to encourage ideas and resolve conflict in a positive manner

Education and Experience Preferred

• Lodging/hospitality industry experience across full service/ and luxury brands

• Experience with One Yield or similar hospitality yield management system which applies a hurdle or restriction methodology

• Experience with EPIC and DAC (or another content and asset management platform)

• Strong understanding of Marriott’s Loyalty redemption strategy, terms and conditions, in terms of availability and HPP configuration

• Ability to present to internal and external audiences, as wells as listen openly to feedback, with the result of achieving the best work

• Demonstrates self-confidence and capable of building credibility among peers and senior management

• Demonstrates ability to communicate effectively with associates having business or technical backgrounds

• Demonstrates ability to deliver results under challenging conditions

CORE WORK ACTIVITIES

Revenue Management & Reservations Systems Support Activities

• Leads the day-to-day configuration and maintenance of products in the applicable Marriott Revenue and Reservation Systems in terms of availability, rate, policy, and inventory parity

• Creates, documents, and maintains business process flows amongst the hotel portfolio leadership, and the related Marriott discipline leaders for the distribution and parity compliance of the portfolio direct channels and Marriott channels

• Leads and/or assists as needed in the design of new solutions to continue the growth of rate offers as terms of this partnership evolves into new segments (e.g. group blocks and group attendee solutions, Explore Rate processes and compliance audits, the addition of any Marriott OTA/eChannel partners, new affiliated brand offers, and/or addition of new hotels)

• Is a business partner with hotel leadership, both internal and external, Headquarter Revenue Management and Reservations Platform and Headquarter Distribution teams to define and standardize processes related to this new and unique connection type

• Ensures the proper execution of rate loading requests in HPP for new offers, policy changes and updates to value added messaging

• Ensures proper execution of rate loading in eFAST to ensure compliance through all distribution channels

• Maintains MARSHA VSSM sell strategies, House Deposit, Cancellation, and Guarantee Policies, and room types throughout Marriott’s systems on behalf of the new partnership of hotels

• Defines and provides the path of communication to track and inform Delonix and hotel revenue leaders of all configuration updates to the Marriott revenue management and systems impacting the connectivity solution

• Acts as subject matter expert for the proper set up of Special Events to mirror the rate distribution, policies, and availability throughout Marriott’s Revenue Management systems to maintain parity in Marriott’s channels with the hotel partner’s direct channels

• Leads and regularly reports on audits. Audits may include but are not limited to ICD compliance, loyalty eligibility, STIBO mapping files, Stars & Luminous channel compliance (if designated in scope) , and MARTAN file updates

• Researches daily error log reports and takes appropriate action to correct in the Marriott systems

• Researches discrepancies found in SuperNova audits and recommends and influences configuration improvements to improve Best Rate Guarantee results

• Acts as system and subject matter expert for Global Technology support teams to isolate potential root cause for escalated connectivity failures

• Identifies, manages and resolves incidents as they arise and creates or updates documented processes when required

• Monitors Project Mailbox to answer questions as needed

• Acts as primary contact for Global Technology partners to execute rate value recovery steps required in the event of parity discrepancies

• Acts as a Marriott subject matter expert and maintains HQ product relationships to stay informed on system enhancements for key systems the hotel partners will access directly such as Service Now, EPIC, and the Digital Asset Center

• Governs parity for rate and room type configuration to safeguard MI contribution potential for Project Guanxi

• Maintains STIBO Mapping, add new mapping, maintain mapping, delete mapping where necessary

• Works with STIBO/Product Catalog team on future enhancements and requirements

• Maintains onward distribution via OTA and GDS partners, working with key stakeholders within Marriott where required

• Maintains process to facilitate splitting of Multi Rate reservations

• Manages process to maintain 180 days of inventory at each hotel

Managing Work, Projects, and Policies

• Manages and implements work and projects as assigned.

• Generates and provides accurate and timely results in the form of reports, presentations, etc.

• Analyzes information and evaluates results to choose the best solution and solve problems.

• Provides timely, accurate, and detailed status reports as requested.

Demonstrating and Applying Discipline Knowledge

• Provides technical expertise and support to persons inside and outside of the department.

• Demonstrates knowledge of job-relevant issues, products, systems, and processes.

• Demonstrates knowledge of function-specific procedures.

• Keeps up-to-date technically and applies new knowledge to job.

• Uses computers and computer systems (including hardware and software) to enter data and/ or process information.

Additional Responsibilities

• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person in a timely manner.

• Demonstrates self-confidence, energy, and enthusiasm.

• Informs and/or updates leaders on relevant information in a timely manner.

• Manages time effectively and conducts activities in an organized manner.

• Presents ideas, expectations, and information in a concise, organized manner.

• Uses problem solving methodology for decision making and follow up.

• Performs other reasonable duties as assigned by manager.

• This role may also support additional growth initiatives related to partnerships leveraging Marriott CRS and Hospitality Technology Intermediaries (e.g. DerbySoft, SynXis, and Shiji)

Delivering on the Needs of Key Stakeholders

• Understands and meets the needs of key stakeholders.

• Develops specific goals and plans to prioritize, organize, and accomplish work.

• Determines priorities, schedules, plans and necessary resources to ensure completion of any projects on schedule.

• Collaborates with internal partners and stakeholders to support business/initiative strategies

• Communicates concepts in a clear and persuasive manner that is easy to understand.

• Generates and provides accurate and timely results in the form of reports, presentations, etc.

• Demonstrates an understanding of business priorities.

Managing Others

• Sets clear goals and expectations for direct reports using the performance review process and holds direct report(s) accountable for performance.

• Leads specific team while assisting with meeting or exceeding department goals.

• Translates broader organizational initiatives into relevant goals for direct report(s).

• Creates and nurtures an environment that emphasizes motivation, empowerment, teamwork, and continuous improvement.

• Facilitates regular, ongoing communication with direct report(s).

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.