Patient Services Platform Architect

Job Description

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Job Description

The Future Begins Here

At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet.

Bengaluru, the city, which is India’s epicenter of Innovation, has been selected to be home to Takeda’s recently launched Innovation Capability Center. We invite you to join our digital transformation journey. In this role, you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement.

At Takeda’s ICC we Unite in Diversity

Takeda is committed to creating an inclusive and collaborative workplace, where individuals are recognized for their backgrounds and abilities they bring to our company. We are continuously improving our collaborators journey in Takeda, and we welcome applications from all qualified candidates. Here, you will feel welcomed, respected, and valued as an important contributor to our diverse team.

THE OPPORTUNITY:

As a Patient Services Platform Architect, you will leverage your technical expertise in Salesforce Health Cloud and mobile application and low-code/no-code platforms, business acumen, and leadership qualities to design transformative patient services capabilities within our organization. You will collaborate closely with the Platform and Product Manager to ensure effective utilization of these technologies. Your role will involve setting and enforcing standards and best practices within the team to promote consistency and efficiency, as well as facilitating the reusability of features across various business functions.

Responsibilities:

• Serve as the subject matter expert for the technical aspects of the platform, providing leadership and guidance to team members.

• Drives the overall technical design and end-to-end platform design for assigned initiatives.

• Influences/coaches teams on modern evolutionary platform architecture principles and practices.

• Designs reference and platform architectures based on specific business constraints, requirements and dependencies.

• Defines systems strategy, develops non-functional requirements, designs and prototypes.

• Designs architecture components, including design and documentation of architecture-relevant platform changes or enhancements.

• Clarify technical details in backlog items and contribute to the technical design of backlog items.

• Establish standards and best practices within the capability, and encourage team adherence to these standards.

• Ensures quality in technical solution design and delivery. Conducts sessions with implementation teams to provide detailed inputs into the solution design.

• Articulates architectural differences between solution methods and the challenges and approaches to integrating solutions built on different platforms.

• Reviews and identifies gaps in architecture and assesses and defines remediation efforts or mitigation options.

• Proactively address risks and issues with the team, escalating to program/portfolio oversight when necessary.

• Ensure the appropriate level of technical documentation is maintained.

• Advise Product Owners on platform usage, compare platforms, and provide thought leadership on related technologies.

• Collaborates with implementation teams to ensure the solution is developed in line with industry best practices and Takeda standards.

• Share best practices and standards with the delivery teams.

• Support Product Teams to optimize Patient Engagement. Enhance patient engagement through innovative mobile solutions and personalized communication.

• Promote the reusability of features within different business functions.

• Educate enablement leads on upcoming features and capabilities.

• Drives cross-domain initiatives that are supported by E2E Design, applies digital standards to project platform architecture, and drives technical strategy and architectural tradeoff discussions

• Work with Product Teams to monitor and analyze performance: Track the performance of patient services and applications using analytics to drive improvements

Skills and Qualifications:

• Bachelor’s degree in computer science or a related field, or equivalent experience.

• 10+ years of relevant professional experience in developing solutions on Salesforce Health Cloud, Mendix, or similar technologies.

• Strong understanding of APIs and micro-service architecture.

• Experience in designing Effective & Efficient Architecture Solutions

• Knowledge of on-prem, Hybrid, and Cloud Solution Design & Security

• Experience with Agile SDLC, and DevSecOps Tools & Methodologies

• Understanding of Enterprise Middleware (Application Patterns, Functional & NFRs Analysis)

• Experience with Technical Storytelling and Influence

• Understanding of Modern Testing, Deployment and Infrastructure Automation and other continuous integration approaches

• Strong understanding of the enterprise SaaS software solutions.

• Ability to lead a team working on multiple projects simultaneously.

• Proficiency in stakeholder relationship management.

• Excellent oral and written communication skills, business acumen, and enterprise knowledge.

• Experience in designing or implementing solutions/products, with a preference for quality improvement experience.

• Proficiency in working with virtual/agile teams in different locations, adapting to various work, culture, and communication styles.

• Proficiency in English for verbal and written communication.

WHAT TAKEDA ICC INDIA CAN OFFER YOU:

• Takeda is certified as a Top Employer, not only in India, but also globally. No investment we make pays greater dividends than taking good care of our people.
• At Takeda, you take the lead on building and shaping your own career.
• Joining the ICC in Bengaluru will give you access to high-end technology, continuous training and a diverse and inclusive network of colleagues who will support your career growth.
  

BENEFITS:

It is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career. Amongst our benefits are:

• Competitive Salary + Performance Annual Bonus
• Flexible work environment, including hybrid working
• Comprehensive Healthcare Insurance Plans for self, spouse, and children
• Group Term Life Insurance and Group Accident Insurance programs
• Health & Wellness programs including annual health screening, weekly health sessions for employees.
• Employee Assistance Program
• 5 days of leave every year for Voluntary Service in additional to Humanitarian Leaves
• Broad Variety of learning platforms
• Diversity, Equity, and Inclusion Programs
• No Meeting Days
• Reimbursements – Home Internet & Mobile Phone
• Employee Referral Program
• Leaves – Paternity Leave (4 Weeks), Maternity Leave (up to 26 weeks), Bereavement Leave (5 calendar days)

ABOUT ICC IN TAKEDA:

• Takeda is leading a digital revolution. We’re not just transforming our company; we’re improving the lives of millions of patients who rely on our medicines every day.
• As an organization, we are committed to our cloud-driven business transformation and believe the ICCs are the catalysts of change for our global organization.

#Li-Hybrid

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